Customer Service Representative
2 days ago
We are seeking a skilled Customer Service Officer to join our team at Noble Recruiting Limited. As a Customer Service Officer, you will be the primary point of contact for our internal and external customers, providing a high-quality customer experience through various communication channels.
Key Responsibilities:
- Handle customer enquiries by telephone, letter, social media, email, and face-to-face, logging comments, compliments, and complaints.
- Resolve customer enquiries at the point of contact, about various Council services such as Council Tax, Housing, Waste, and Environmental Health.
- Perform administrative tasks to support the team.
- Promote a professional image of the company through personal appearance and behavior, adhering to company standards and procedures.
Requirements:
- Customer-focused with strong attention to detail.
- Able to adapt speech/voice tone to each situation.
- High level of resilience and ability to remain calm under pressure.
- Proactive/reactive, reassuring, and understanding.
- Able to advise/coach customers.
About Noble Recruiting Limited:
Noble Recruiting Limited is an equal opportunities employer with over 15 years of experience in permanent recruitment and temporary worker supply. We specialize in providing high-quality recruitment services to our clients.
Application Process:
Please submit your application, and we will review it in due course. Due to the high volume of applications, we may not be able to respond to all candidates. If you haven't heard from us within 14 days, please consider your application unsuccessful at this time.
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