Customer Service Representative

17 hours ago


Perth, Perth and Kinross, United Kingdom Aviva Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Insurance Customer Service Team as a Customer Expert. In this role, you will be responsible for providing exceptional telephone support to our customers, processing and servicing their insurance policies, and gathering necessary information in a professional and efficient manner.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Process and service insurance policies, ensuring accuracy and compliance with internal policies and regulations.
  • Collaborate with colleagues to achieve team goals and objectives.
  • Participate in ongoing training and development to enhance skills and knowledge.
What We Offer
  • A competitive starting salary between £23,900 - £25,700, depending on location, skills, experience, and qualifications.
  • A bonus opportunity of 6% of annual salary, based on performance and company results.
  • A generous pension scheme, with Aviva contributing up to 14% of your salary.
  • 25 days of holiday, plus bank holidays, and the option to buy or sell up to 5 days.
  • Discounts on Aviva products and services, as well as other retailer discounts.
  • Opportunities for career growth and professional development.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Previous customer service experience, although not essential, as full training will be provided.
Working at Aviva

At Aviva, we value diversity and inclusion, and we welcome applications from candidates with diverse backgrounds and experiences. We offer a range of flexible working options, including smart working, to support our employees' work-life balance. We also provide opportunities for career growth and professional development, as well as a range of benefits and perks.



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