Crisis Support Facilitator

3 weeks ago

Folkestone, Kent, United Kingdom Mental Health Matters Full time

Position Overview

As a Crisis Support Facilitator, your primary responsibility will be to deliver a high-quality, recovery-oriented service to individuals experiencing a variety of mental health challenges, including those with autistic characteristics and additional support requirements such as learning disabilities, physical health concerns, and substance use issues. Your role will focus on fostering independence and promoting social inclusion. Drawing from your experience in community-based mental health environments, you will have the ability to inspire, engage, and motivate individuals in their recovery journey.

Key Responsibilities

In your capacity as a Crisis Support Facilitator, you will be tasked with providing a comprehensive, recovery-focused service to individuals facing diverse mental health challenges. Your duties will include:

  • One-on-one engagement with clients to understand their unique needs and aspirations.
  • Facilitating activities both within the service and in the wider community to enhance social interaction.
  • Performing administrative tasks and signposting clients to additional resources and services.
  • Collaborating with Peer Support Workers and Clinicians to ensure the delivery of personalized care tailored to each individual's recovery goals.
  • Engaging with other services to facilitate reasonable adjustments that support client needs.

You will be part of a dedicated team operating within a non-clinical environment, aimed at alleviating immediate distress for individuals at risk of self-harm, suicidal thoughts, or trauma. Our service is designed to provide essential information, safety planning, and holistic support for individuals, their families, and caregivers.

About Mental Health Matters

Mental Health Matters (MHM) is a well-established charity with four decades of experience in providing exceptional mental health and social care services. Our mission is to positively impact the lives of individuals living with mental health challenges across various communities. Our services span the entirety of England, supported by a passionate and dedicated workforce committed to delivering the highest quality of care and support.

Candidate Profile

The ideal candidate will possess experience in mental health support and demonstrate the ability to engage and motivate individuals effectively. Key attributes include:

  • Proficiency in identifying barriers and understanding individual needs.
  • Strong motivational skills to facilitate both individual and group activities.
  • Familiarity with working with individuals facing complex needs, including mental health, learning disabilities, and substance misuse.
  • Excellent communication and interpersonal skills, honed through experience in community-based services.

A valid driving license and access to transportation are essential for this role. Additionally, candidates should hold a Health and Social Care qualification at level 2 or level 3 and be open to further professional development as required by the position.

What We Offer

We provide a comprehensive training program during your initial week of employment, equipping you with the necessary tools for success in your role while fostering connections with your new colleagues. Our benefits include:

  • A minimum of 25 days of annual leave, plus statutory holidays, increasing with service length.
  • A contributory pension scheme with options for increased contributions.
  • A holistic approach to health and wellbeing, including an Employee Assistance Program and personalized wellbeing plans.
  • Enhanced family-friendly policies regarding pay and leave.
  • Opportunities for professional growth through structured career development pathways.

Please note that due to the sensitive nature of the role, an enhanced DBS check will be conducted upon a successful application. MHM is committed to equal opportunities and encourages applications from all qualified individuals.

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