Senior Revenue Officer

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Dumfries & Galloway Council Full time

Job Title: Senior Revenue Officer

Position Type: Fixed Term

Location: Flexible across multiple offices

Salary: £23,000 - £24,000

We invite qualified candidates to consider joining our dynamic team during a pivotal time of transformation within the Financial Wellbeing and Revenues (FWR) division. This role is full-time, comprising 36 hours per week, structured within standard office hours from Monday to Friday.

The FWR division is tasked with a variety of essential functions, including the management of Council Tax Reduction, Discretionary Housing Payments, Housing Benefit, Free School Meal and School Clothing Grant assessments, Council Tax/Non-Domestic Rates billing and recovery, Benefit Maximisation, and the Scottish Welfare Fund.

Key Responsibilities:

  • Manage customer interactions and process applications across diverse service channels.
  • Provide clear and professional communication to clients, ensuring accurate record-keeping.
  • Address customer inquiries through various mediums, including in-person, email, and telephone.

Comprehensive training and ongoing support will be provided; however, the ideal candidate should demonstrate the ability to operate with minimal supervision.

We seek individuals who are confident, self-motivated, and capable of thriving in a challenging yet fulfilling work environment.

Essential qualifications include proficiency in computer applications, particularly Microsoft Word and Excel, alongside strong numerical skills and a friendly demeanor. Candidates must be adept at meeting deadlines and handling issues with professionalism.

A minimum of National 4 (or 5) in English or Maths (or equivalent) and experience in public-facing roles are mandatory.

This position is subject to a Baseline Personnel Security Standards check, including vetting through Disclosure Scotland.

This role is fixed-term for a duration of up to 12 months and may be suitable for secondment, pending agreement from your line manager.



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