Technical Services Support Specialist
3 weeks ago
We are seeking a highly skilled and motivated Technical Services Support Technician to join our team at Business Computer Projects. As a key member of our technical support team, you will be responsible for providing first and second-line IT support to end-users, assisting with the installation, configuration, and maintenance of IT equipment and software, and monitoring and responding to service desk tickets.
Main Responsibilities:- Provide first and second-line IT support to end-users, troubleshooting and diagnosing problems, and offering effective solutions.
- Assist with the installation, configuration, and maintenance of IT equipment and software, ensuring optimal performance and reliability.
- Monitor and respond to service desk tickets, ensuring timely resolution of technical issues and escalating when necessary.
- Support the IT team in various projects, contributing to the planning and implementation of IT systems.
- Conduct regular system checks, patching, and preventive maintenance to ensure optimal performance and security.
- Knowledge of Windows 10/11 and Microsoft Office, with experience in troubleshooting and resolving hardware, software, and network-related issues.
- Understanding of networking basics, including TCP/IP, DNS, and DHCP.
- Knowledge of computer hardware, including CPUs, motherboards, and storage devices.
- Ability to work effectively in a team environment, with excellent communication and problem-solving skills.
- Flexibility to adapt to changing work patterns and priorities, with a willingness to learn and develop new skills.
- A competitive salary and benefits package, including a pension scheme and 22 days' holiday.
- The opportunity to work with a dynamic and supportive team, with a focus on professional development and growth.
- A collaborative and inclusive work environment, with a commitment to diversity and equality.
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Technical Support Specialist
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Stockport, Stockport, United Kingdom Business Computer Projects Full timeJob Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at Business Computer Projects. As a Technical Support Specialist, you will be responsible for providing first and second-line IT support to end-users, assisting with the installation, configuration, and maintenance of IT equipment and...
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Technical Support Specialist
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Technical Support Specialist
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Stockport, Stockport, United Kingdom Grassroots Recruitment Limited Full timeWe are seeking a skilled Technical Support Specialist to join our client's technical support team in Stockport. The successful candidate will be responsible for triaging IT support requests from internal staff and providing timely resolutions or escalating issues to the 2nd/3rd line team.Key Responsibilities:Respond to IT support requests via phone,...
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Technical Support Specialist
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Stockport, Stockport, United Kingdom Grassroots Recruitment Limited Full timeWe are seeking a skilled Technical Support Specialist to join our client's technical support team in Stockport. The successful candidate will be responsible for triaging IT Support requests from internal staff and providing timely resolutions or escalating issues to the 2nd/3rd line team.Key Responsibilities:Respond to IT Support requests via various...
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Stockport, Stockport, United Kingdom Grassroots Recruitment Limited Full timeWe are seeking a skilled Technical Support Specialist to join our client's technical support team in Stockport. The successful candidate will be responsible for triaging IT support requests from internal staff and providing timely resolutions or escalating issues to the 2nd/3rd line team.Key Responsibilities:Respond to IT support requests via phone,...
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