Technical Services Support Specialist

3 weeks ago


Stockport, Stockport, United Kingdom Business Computer Projects Full time
Job Title: Technical Services Support Technician

We are seeking a highly skilled and motivated Technical Services Support Technician to join our team at Business Computer Projects. As a key member of our technical support team, you will be responsible for providing first and second-line IT support to end-users, assisting with the installation, configuration, and maintenance of IT equipment and software, and monitoring and responding to service desk tickets.

Main Responsibilities:
  • Provide first and second-line IT support to end-users, troubleshooting and diagnosing problems, and offering effective solutions.
  • Assist with the installation, configuration, and maintenance of IT equipment and software, ensuring optimal performance and reliability.
  • Monitor and respond to service desk tickets, ensuring timely resolution of technical issues and escalating when necessary.
  • Support the IT team in various projects, contributing to the planning and implementation of IT systems.
  • Conduct regular system checks, patching, and preventive maintenance to ensure optimal performance and security.
Requirements:
  • Knowledge of Windows 10/11 and Microsoft Office, with experience in troubleshooting and resolving hardware, software, and network-related issues.
  • Understanding of networking basics, including TCP/IP, DNS, and DHCP.
  • Knowledge of computer hardware, including CPUs, motherboards, and storage devices.
  • Ability to work effectively in a team environment, with excellent communication and problem-solving skills.
  • Flexibility to adapt to changing work patterns and priorities, with a willingness to learn and develop new skills.
What We Offer:
  • A competitive salary and benefits package, including a pension scheme and 22 days' holiday.
  • The opportunity to work with a dynamic and supportive team, with a focus on professional development and growth.
  • A collaborative and inclusive work environment, with a commitment to diversity and equality.


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