Guest Services Supervisor

4 weeks ago


Daventry, United Kingdom HandPicked Hotels Full time
About Hand Picked Hotels:
Hand Picked Hotels is a distinguished collection of 21 unique, privately owned luxury country houses and coastal retreats, each selected for their distinctiveness. These architecturally remarkable hotels are located in extraordinary settings across the UK, from Scotland to the Channel Islands, offering stunning views of the countryside, beaches, and woodlands. Our dedicated team at each hotel ensures that every guest enjoys a memorable experience, encouraging repeat visits.

Position Overview:
We are seeking a Front Office Manager for Fawsley Hall Hotel & Spa, part of Hand Picked Hotels. Fawsley Hall, situated in Northamptonshire, provides guests with a luxurious experience, featuring 4 AA Red Stars and a 2 AA Rosette restaurant. The hotel also boasts one of the Midlands' premier destination spas and state-of-the-art wellness facilities, surrounded by beautifully landscaped gardens designed by the famous architect Capability Brown in the 1760s.

Key Responsibilities:
  • Oversee the Reception, porters, and night teams to ensure exceptional service delivery, prioritizing guest satisfaction in all activities.
  • Lead the team in achieving departmental objectives, organizing work activities, and fostering continuous improvement.
  • Maintain a safe and secure workplace by adhering to protocols and engaging the team in training and upselling initiatives.
  • Build effective relationships to create a positive learning environment, making confident decisions while consulting with team members to achieve common goals.
  • Demonstrate a solid understanding of business financials, including labor costs, forecasting, and budgeting.
  • Inspire and motivate the team, ensuring a fun and engaging work atmosphere.
Candidate Profile:
  • Proven management experience in a Reception or Front Office role, preferably within a 4/5-star luxury hotel.
  • Experience in coaching and developing teams, with a passion for motivating others to reach their full potential.
  • Strong commitment to delivering outstanding customer service, ensuring guests feel at home.
  • Excellent interpersonal skills for building rapport with colleagues and guests.
  • Professional, organized, and friendly demeanor with the ability to anticipate guest needs and create lasting memories.
Benefits:
  • Competitive salary package, including a share of service charge.
  • Full-time position with a flexible schedule, including weekends, totaling 40 hours per week.
  • Generous company pension scheme.
  • Life assurance coverage.
  • Employee Assistance Program for personal support.
  • Company Sickness Scheme Benefit.
  • 28 days of annual leave, increasing with length of service.
  • Opportunities for career advancement and access to training programs, including apprenticeships.
  • Discounted staff stays and meals at Hand Picked Hotels.
  • Online retail discount platform for savings on various retailers and restaurants.
  • Chance to build lasting friendships in a diverse and inclusive team environment.


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