Customer Experience Manager
5 days ago
Customer Experience Manager
£40,000 - £50,000 + BONUS
Remote Opportunity
This award-winning Travel Insurance broking group is seeking a Customer Experience Manager to join their team. As a key member of the Customer Experience team, you will be responsible for leading analytics efforts and creating technical customer requirements.
Key Responsibilities:
- Develop and implement data-driven strategies to improve customer experience
- Collaborate with cross-functional teams to drive business growth and customer satisfaction
- Design and implement data visualizations to inform business decisions
- Stay up-to-date with industry trends and best practices in customer experience and analytics
Requirements:
- Financial services background with experience in customer experience and analytics
- Strong Google Analytics experience (GA4)
- Data visualization skills using Tableau
- Excellent communication and stakeholder engagement skills
- Ability to work in a fast-paced environment and adapt to changing priorities
How to Apply:
If you are a motivated and experienced professional looking to join a dynamic team, please submit your CV to Izzi at Harnham by using the link below.
Key Terms:
IBM, Coremetrics, Google Analytics, GA, Omniture, SiteCatalyst, Adobe Analytics, Analyst, Web, Digital, Online, Website, Financial Services, Finance, A/B, Test, Split, Multivariate, MVT, Tracking, Code, Tagging, Tags, Insight, Client, Agency, Management, Strategy, CRO, Conversion, Optimisation, Optimizely, Test and Target, Adobe Target, Max...
Language: English
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