Patient Experience Manager

5 days ago


Basildon, Essex, United Kingdom Talk Staff Group Limited Full time
Job Title: Patient Experience Manager

We are seeking a highly skilled Patient Experience Manager to join our team at Talk Staff Group Limited.

Job Summary

The successful candidate will be responsible for ensuring that patients' concerns or issues are addressed promptly and efficiently, working closely with our organisation to deliver an exceptional customer service experience.

Key Responsibilities
  • Lead investigations and resolutions of issues/complaints, ensuring a streamlined process for patients
  • Create, review, and update policies, SLAs, and timeframes related to investigations and resolutions
  • Engage with patients to gather satisfaction feedback and ratings, recording and reporting findings and outcomes
  • Collaborate with the wider team to improve patient retention and deliver a high-quality service
Requirements

To be successful in this role, you will need:

  • Certificate in Complaint Handling/Customer Service (desirable)
  • GSCE English (or equivalent) preferred
  • Experience in a busy, fast-paced environment, ideally within the UK healthcare sector
  • Extensive knowledge of GDPR and relevant regulations/SOPs

We offer a competitive salary and a dynamic work environment. If you are a motivated and customer-focused individual, please submit your application.



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