Patient Experience Manager
5 days ago
We are seeking a highly skilled Patient Experience Manager to join our team at Talk Staff Group Limited.
Job SummaryThe successful candidate will be responsible for ensuring that patients' concerns or issues are addressed promptly and efficiently, working closely with our organisation to deliver an exceptional customer service experience.
Key Responsibilities- Lead investigations and resolutions of issues/complaints, ensuring a streamlined process for patients
- Create, review, and update policies, SLAs, and timeframes related to investigations and resolutions
- Engage with patients to gather satisfaction feedback and ratings, recording and reporting findings and outcomes
- Collaborate with the wider team to improve patient retention and deliver a high-quality service
To be successful in this role, you will need:
- Certificate in Complaint Handling/Customer Service (desirable)
- GSCE English (or equivalent) preferred
- Experience in a busy, fast-paced environment, ideally within the UK healthcare sector
- Extensive knowledge of GDPR and relevant regulations/SOPs
We offer a competitive salary and a dynamic work environment. If you are a motivated and customer-focused individual, please submit your application.
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Patient Experience Manager
2 weeks ago
Basildon, Essex, United Kingdom Talk Staff Full time{"Role Overview": "As a key member of our team, you will play a vital role in ensuring that patients receive exceptional service and support. Your primary responsibility will be to investigate and resolve patient concerns and complaints in a timely and effective manner.", "Key Responsibilities": "Lead investigations and resolutions of patient issues and...
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Patient Experience Manager
2 weeks ago
Basildon, Essex, United Kingdom Talk Staff Full time{"Role Overview": "As a key member of our team, you will play a vital role in ensuring that patients receive exceptional service and support. Your primary responsibility will be to investigate and resolve patient concerns and complaints in a timely and effective manner.", "Key Responsibilities": "Lead investigations and resolutions of patient issues and...
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Patient Experience Coordinator
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Basildon, Essex, United Kingdom Talk Staff Full timeJob Title: Patient Experience ManagerRole Overview:We are seeking a highly skilled Patient Experience Manager to join our team. As a key member of our organization, you will be responsible for ensuring that patients' concerns or issues are addressed in a timely and effective manner.Key Responsibilities:Investigate and resolve patient complaints in a fair and...
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Patient Experience Coordinator
5 days ago
Basildon, Essex, United Kingdom Talk Staff Full timeJob Title: Patient Experience ManagerRole Overview:We are seeking a highly skilled Patient Experience Manager to join our team. As a key member of our organization, you will be responsible for ensuring that patients' concerns or issues are addressed in a timely and effective manner.Key Responsibilities:Investigate and resolve patient complaints in a fair and...
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Patient Experience Coordinator
1 week ago
Basildon, Essex, United Kingdom Talk Staff Full time{"Role Overview": "As a key member of our team, you will play a vital role in ensuring that patients receive exceptional service and support. Your primary responsibility will be to investigate and resolve patient concerns and complaints in a timely and effective manner.", "Key Responsibilities": "Lead investigations and resolutions of patient issues and...
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Patient Experience Coordinator
1 week ago
Basildon, Essex, United Kingdom Talk Staff Full time{"Role Overview": "As a key member of our team, you will play a vital role in ensuring that patients receive exceptional service and support. Your primary responsibility will be to investigate and resolve patient concerns and complaints in a timely and effective manner.", "Key Responsibilities": "Lead investigations and resolutions of patient issues and...
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Patient Experience Coordinator
7 days ago
Basildon, Essex, United Kingdom Talk Staff Full time{"Role Overview": "As a key member of our team, you will play a vital role in ensuring that patients receive exceptional service and support. Your primary responsibility will be to investigate and resolve patient concerns and complaints in a timely and effective manner.", "Key Responsibilities": "Lead investigations and resolutions of patient issues and...
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Patient Experience Coordinator
1 week ago
Basildon, Essex, United Kingdom Talk Staff Full time{"Role Overview": "As a key member of our team, you will play a vital role in ensuring that patients receive exceptional service and support. Your primary responsibility will be to investigate and resolve patient concerns and complaints in a timely and effective manner.", "Key Responsibilities": "Lead investigations and resolutions of patient issues and...
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Patient Experience Coordinator
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Patient Experience Coordinator
5 days ago
Basildon, Essex, United Kingdom Talk Staff Full timeRole Overview: Salary: £30,000 - £37,500 per annum (dependent on experience) Hours: Monday to Friday, 0900 – 1800 (fully on-site) Location: Basildon, Essex (1 day per week at Holborn Clinic) Contract: Full Time and Permanent Role Summary: The postholder will ensure that patients' concerns or issues are addressed effectively, working with the organisation...
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