German Speaking Customer Service Coordinator

3 days ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Commercial Full time
About the Role

We are seeking a highly skilled German Speaking Customer Service Administrator to join our team at MTrec Commercial. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Provide proactive and commercial account administration
  • Deliver outstanding customer service over email and telephone
  • Maintain an accurate customer database for business development purposes
  • Communicate effectively and liaise with other departments to solve problems or answer customer queries
  • Administer returns and process accurate refunds
  • Monitor online payment details to reduce risk of fraudulent orders
  • Monitor customer feedback and payment merchants, including accuracy of online terms, case and resolution handling
  • Book shipping and transport using logistics providers
  • Coordinate order fulfilment
  • Perform ad hoc customer service/sales administration
Requirements
  • Fluent in Spoken and Written German and English
  • Customer service/administration background and familiarity with CRM systems
  • Ability to provide a courteous and professional service to ensure customer satisfaction
  • Strong team player with a positive and proactive attitude
  • Strong MS Office and Excel skills
  • Proficiency with systems
  • Able to multitask and manage workload to tight deadlines
  • Self-motivated, articulate, confident, and friendly manner
  • Close attention to detail and reliability
About MTrec Commercial

MTrec Commercial is a reputable and highly successful company that values its employees and provides a great team-based culture. We offer a competitive basic salary, world-class training and development opportunities, and a wide range of employee wellbeing initiatives and benefits.

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