Administrative Support Specialist

1 week ago

Totton, Hampshire, United Kingdom Southern Health NHS Foundation Trust Full time

About the Role

We are seeking an enthusiastic and organized Administration Assistant to join our team at New Forest Enterprise Centre in Totton. The successful candidate will provide administrative support to the outpatient services in Community Hospitals across South West Hampshire.

Key Responsibilities

  • Provide exceptional customer service experience for all patients and service users at all times.
  • Offer reception services to Southern Health NHSFT outpatient clinics at Hythe Hospital, Romsey Hospital, Lymington Hospital, and Fordingbridge Hospital on a rota basis.
  • Prepare patient case notes for patient appointments.
  • Book hospital appointments for patients attending Outpatient Clinics using Electronic Patient Record System (EPR) and the e-Referral IT service.
  • Undertake general admin support including scanning, filing, and opening of post that arrives on site.
  • Provide management information to report reasons for appointment delays and clinic cancellations.

About Us

Southern Health is one of the largest NHS Foundation Trusts in the UK, specializing in mental health and learning disabilities, as well as offering physical health community-based services. We are committed to providing the best possible healthcare, reaching a range of diverse communities, while placing patients and staff at the forefront of all our endeavors.

What We Offer

We are happy to discuss flexible working options as part of the interview process. Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

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