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Administrative Support Specialist
2 months ago
About the Role
We are seeking an enthusiastic and organized Administration Assistant to join our team at New Forest Enterprise Centre in Totton. The successful candidate will provide administration support to outpatient services in Community Hospitals across South West Hampshire.
Key Responsibilities
- Provide an excellent customer service experience for all patients and service users at all times.
- Provide reception services to Southern Health NHSFT outpatient clinics at Hythe Hospital, Romsey Hospital, Lymington Hospital, and Fordingbridge Hospital on a rota basis.
- Prepare patient case notes for patient appointments.
- Book hospital appointments for patients attending Outpatient Clinics using Electronic Patient Record System (EPR) and the e-Referral IT service.
- Undertake general admin support including scanning, filing, and opening of post that arrives on site.
- Provide management information to report reasons for appointment delays and clinic cancellations.
About Us
Southern Health is one of the largest NHS Foundation Trusts in the UK, specializing in mental health and learning disabilities, as well as offering physical health community-based services. We are committed to providing the best possible healthcare, reaching a range of diverse communities, while placing patients and staff at the forefront of all our endeavors.
We are currently working closely with other NHS Trusts to integrate all our collective community, mental health, and learning disability services. Our new organization, to be known as Hampshire and Isle of Wight NHS Foundation Trust, is set to launch in July 2024.
The transformation will happen in staggered stages; Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning in early May 2024. The final combination of Southern Health and Solent Trusts is anticipated to occur in July 2024, when the new organization will be formed.
Person Specification
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
