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Guest Services Porter

2 months ago

London, Greater London, United Kingdom Kimpton Hotels & Restaurants Full time
Guest Services Porter (Full-Time) - Edinburgh

We are seeking a dedicated and personable Luggage Concierge (Full-Time) to become a part of our team at Kimpton Charlotte Square Hotel, where your individuality will shine as you create genuine connections with our guests.

At Kimpton Charlotte Square Hotel, we blend the charm of traditional Edinburgh architecture with a contemporary and inviting atmosphere, ensuring our guests enjoy a luxurious experience. From our serene Garden area to the exquisite dining at BABA restaurant and our state-of-the-art Spa, we cater to every need.

As a Luggage Concierge, your responsibilities will include:

  • Authenticity - We encourage you to bring your true self to work, showcasing your unique personality.
  • Leadership - We empower you to make decisions and express your creativity to foster heartfelt connections with our guests.
  • Impact - Your role is significant, and we will equip you with the necessary tools to deliver personalized experiences for our guests daily.

What are the key responsibilities of a Luggage Concierge? Your primary duties will involve assisting guests upon their arrival, warmly greeting them, and providing a friendly welcome. You will collaborate with the Concierge team to manage luggage transport to guest rooms while effectively communicating with the broader Front Office team. We are looking for candidates who possess:

  • Availability to work 40 hours per week across 5 shifts, including weekends and holidays.
  • A valid UK Driver's license is required for this position.
  • Previous experience as a Luggage Porter, Door Person, Receptionist, Concierge, or Guest Services Agent in a 4/5-star hotel is advantageous.
  • Strong organizational skills and the ability to manage multiple requests simultaneously.
  • A drive to achieve results, working collaboratively within the Kimpton family to provide exceptional personal experiences and connections.
  • A warm, genuine personality with a proactive attitude and a commitment to service excellence.
  • A willingness to work as part of our team to uphold our service standards and delight our guests.

Being part of the Kimpton family means more than just delivering outstanding service; we have been recognized in Fortune's '100 Best Companies to Work For' seven times since 2009, reflecting our commitment to our employees. We offer:

  • Financial Benefits - Competitive hourly wage (24,960.00 per annum FTE), guaranteed hours, paid overtime, complimentary meals during shifts, paid holidays, subsidized travel for unsocial hours, and enhanced sick pay. Tronc is paid monthly for eligible roles.
  • Career Development - Comprehensive training, opportunities for advancement globally, and two paid volunteer days annually for a cause of your choice.
  • Employee Perks - Discounted room rates worldwide and reduced food and beverage prices while on employee rates (IHG operates over 6,000 hotels and continues to grow), along with generous friends and family rates. Access to discounts on supermarket shopping, experiences, and various retailers through our perks portal.
  • Wellbeing Initiatives - Generous maternity/paternity leave, subsidized childcare support, 24/7 employee assistance programs, and access to mental health first-aiders.
  • Hotel-Specific Benefits - Complimentary stay for you and a guest upon successful completion of probation, generous discounts at our food and beverage outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George Hotel, as well as spa and gym discounts at our Kimpton property.

If you are an individual who values authenticity and seeks to work in an environment that celebrates unique personalities, we encourage you to consider this opportunity.

All candidates must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we pride ourselves on being an equal opportunity employer. We believe that all our colleagues deserve equal treatment and opportunities for skill development and growth within our organization, providing equal employment opportunities to all applicants and colleagues without regard to race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by law.

At IHG, we are committed to delivering True Hospitality for Good, ensuring our guests and colleagues feel welcomed, cared for, recognized, and respected, no matter where they are in the world. Join us in this journey where Kimpton Hotels & Restaurants creates unique destinations that foster heartfelt human connections.

We welcome applicants who may not meet every single requirement but believe they would be a great fit for the role.