Collections Specialist

8 hours ago


Liverpool, Liverpool, United Kingdom The Recruiters Room Full time
Remote Collections Specialist Opportunity

The Recruiters Room is seeking a highly experienced Collections Specialist to join our client's business on a permanent, remote working basis. As a key member of the team, you will be responsible for resolving challenging customer communications and queries regarding payment difficulties and arrears.

Key Responsibilities:
  • Fully understand customer circumstances to identify appropriate resolutions.
  • Support high volume calls and/or transactions across the wider area.
  • Resolve queries or referrals from both within and outside of the team.
  • Take ownership for investigating and resolving customer issues.
  • Plan and prioritise allocated workloads against agreed service standards within the Arrears/Litigation/Forbearance area.
Requirements:
  • Understanding of the Litigation Collections process.
  • Specifically dealt with Litigation cases.
  • Worked in an FCA regulated Arrears Collections role for at least 2 years, ideally secured arrears.

Please note that this role has a start date of 2nd December 2024 with no flexibility. Applicants must be available for the initial 10-12 week training period. Only applicants who can commit to these requirements should apply.



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