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Collections Specialist

2 months ago

Liverpool, Liverpool, United Kingdom The Recruiters Room Full time
{"title": "Collections Specialist", "description": "Role Overview

We are seeking a highly experienced Collections Specialist to join our team on a permanent, remote working basis. The ideal candidate will have a strong understanding of the Litigation Collections process and have dealt with Litigation cases in the past.

Key Responsibilities
  • Fully understand customer circumstances to identify appropriate resolutions.
  • Support high volume calls and/or transactions across the wider area.
  • Resolve challenging customer communications and queries regarding payment difficulties and arrears to effective resolution.
  • Plan and prioritise allocated workloads against agreed service standards within the Arrears/Litigation/Forbearance area.
  • Ensure all work completed is done so in accordance with applicable policy, procedure and regulation whilst utilising judgement to resolve issues.
  • Resolve queries or referrals from both within and outside of the team.
  • Take ownership for investigating and responding to internal and external requests accurately and efficiently.
  • Consider risk when completing daily activities.
  • Identify process improvements and efficiencies and represent your area of specialism where required.
  • Carry out any reasonable task or duty as requested.
  • Compliance with process, policy and regulations
What's in it for you?

Our client has implemented vast changes in all that they do and set themselves ambitious growth targets in the upcoming years so it's a great time to join them.

Their core values include Teamwork, Empowering, Positivity and Confidence

Some of their benefits include:

  • Fully Remote working (No need to attend the offices. You can live anywhere in the U.K)
  • All I.T equipment supplied
  • Employee Well-being hub
  • Fully remote training
  • Annual bonus
  • Frequent staff incentives which include high street vouchers
  • Employee assistance and welfare programme
  • Private healthcare
  • Subsidized gym memberships
  • Annual awards
  • PROGRESSION
Working Hours

The hours of work are Monday to Friday 9am - 5.30pm with 1 hour for lunch.

GDPR Notice

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