Litigation Debt Specialist

2 weeks ago


Liverpool, Liverpool, United Kingdom The Recruiters Room Full time

At The Recruiters Room, we are seeking a highly experienced Collections Specialist to join our business on a permanent, remote working basis. This role is ideal for individuals who have a deep understanding of the litigation collections process and have specifically dealt with litigation cases.


To be successful in this position, you must have worked in an FCA regulated arrears collections role for at least two years, secured arrears, and have a strong ability to identify appropriate resolutions for customers. Day-to-day duties will involve fully understanding customer circumstances, supporting high-volume calls and transactions, and resolving challenging customer communications and queries regarding payment difficulties and arrears.


A key aspect of this role is to plan and prioritize allocated workloads against agreed service standards within the arrears/litigation/forbearance area. You will also be responsible for ensuring all work completed is done so in accordance with applicable policy, procedure, and regulation, while utilizing judgement to resolve issues.


This is a fantastic opportunity for individuals who are looking for a challenging and rewarding role in a dynamic and fast-paced environment. If you have the necessary skills and experience, we encourage you to apply for this position.



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