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Collections Specialist

2 months ago

Liverpool, Liverpool, United Kingdom The Recruiters Room Full time
{"title": "Collections Specialist", "description": "Role Overview

We are seeking a highly experienced Collections Specialist to join our team on a permanent, remote working basis. The successful candidate will be responsible for resolving challenging customer communications and queries regarding payment difficulties and arrears.

Key Responsibilities
  • Fully understand customer circumstances to identify appropriate resolutions.
  • Support high volume calls and/or transactions across the wider area.
  • Resolve queries or referrals from both within and outside of the team.
  • Take ownership for investigating and responding to internal and external requests accurately and efficiently.
  • Consider risk when completing daily activities.
  • Identify process improvements and efficiencies and represent your area of specialism where required.
What We Offer
  • Fully remote working with all I.T equipment supplied.
  • Employee Well-being hub and fully remote training.
  • Annual bonus and frequent staff incentives.
  • Employee assistance and welfare programme and private healthcare.
  • Subsidized gym memberships and annual awards.
Requirements
  • Understanding of the Litigation Collections process.
  • Specifically dealt with Litigation cases.
  • Worked in an FCA regulated Arrears Collections role for at least 2 years, ideally secured arrears.
Company Culture

Our company values include Teamwork, Empowering, Positivity and Confidence. We are committed to providing a supportive and inclusive work environment.

", "lang_code": "en"}