Rent Collection Specialist

7 days ago


Liverpool, Liverpool, United Kingdom Everpool Full time
About the Role

We are seeking a highly skilled and experienced Collections Officer to join our team at Everpool. As a key member of our property management team, you will be responsible for ensuring timely rent collection and resolving any issues that may arise.

Key Responsibilities
  • Monitor and Manage Rent Accounts: Identify late and missing payments, and pursue collections through email, letter, and phone calls to ensure accounts are up-to-date.
  • Process and Reconcile Rent Payments: Prepare rent schedules, reconcile accounts using Excel and our in-house property management system, and identify under/over payments.
  • Provide Excellent Customer Service: Respond to tenant queries regarding their rent accounts, and record all interactions on our property management system.
  • Run Reports and Post Daily Rent Charges: Run routine and ad-hoc reports, and post daily rent charges onto our property management system.
  • Support Debt Management: Provide debt management support to ensure timely resolution of any debt-related issues.
Requirements
  • Minimum 1 Year's Experience: In a property management environment, with a focus on collections and debt recovery.
  • Credit Control Experience: A strong background in credit control and debt recovery is highly desirable.
  • Excellent Interpersonal Skills: Ability to establish rapport with tenants, manage complex issues, and demonstrate a professional demeanor at all times.
  • Strong IT and Communication Skills: Proficiency in Excel and our in-house property management system, as well as excellent written and verbal communication skills.
  • Excellent Organisational and Prioritisation Skills: Ability to manage multiple tasks, prioritise responsibilities, and meet deadlines.

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