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Property Credit Controller

2 months ago


Liverpool, Liverpool, United Kingdom Page Personnel Finance Full time
About the Role

We are seeking a highly organized and proactive Property Credit Controller to join our Property Accounting & Finance team. As a key member of the team, you will play a crucial role in ensuring accurate processing of rent and service charges, while providing excellent customer service to tenants.

Key Responsibilities
  • Monitoring Accounts: Keep a close eye on accounts to spot any late or missing payments and ensure everything is up to date.
  • Chasing Payments: Issue reminders to recover overdue payments and escalate where necessary.
  • Reconciliation: Identify under/over payments, resolve discrepancies, and ensure accounts are accurate.
  • Excel & Systems: Prepare rent schedules and reconcile accounts using Excel and our in-house property management system.
  • Tenant Queries: Handle tenant queries about their rent and log everything on our system.
  • Managing Arrears: Deal with arrears correspondence and ensure it's all followed up efficiently.
  • Legal Notices: Serve legal notices when needed and manage the process through to completion.
  • Payment Reconciliation: Identify unallocated payments and post daily rent charges.
  • Debt Management Support: Assist tenants with debt issues and work closely with the finance team to keep everything on track.
Requirements
  • Strong Communication Skills: Excellent written and verbal communication skills.
  • Experience: Experience in a similar role as a Property Credit Controller or experience in chasing rent arrears.
  • Attention to Detail: Pay close attention to detail and take a responsible approach.
  • Workload Management: Confident managing your own workload and dealing with landlords and tenants.
  • Telephone Manner: Excellent telephone manner.
  • Technical Skills: Proficient in Microsoft Word, Excel, and Outlook.
  • Teamwork: Can work proactively both independently and as part of a team.
  • Prioritization: Can prioritize tasks, working quickly and accurately to meet deadlines.
  • Interpersonal Skills: Excellent interpersonal skills, including the ability to listen, build rapport, and handle complex issues calmly and professionally.
What We Offer
  • Competitive Salary: Up to £30k.
  • Generous Holiday Allowance: A supportive and collaborative work culture.
  • Professional Development: Opportunities for professional development and growth.
  • Location: A chance to work in the vibrant city of Liverpool.