Debt Recovery Coordinator

7 days ago


Liverpool, Liverpool, United Kingdom Everpool Full time
About the Role

We are seeking a highly organized and detail-oriented Collections Officer to join our team at Everpool. As a key member of our property management team, you will be responsible for ensuring timely rent collection and resolving any issues that may arise.

Key Responsibilities
  • Monitor and Manage Rent Accounts: Identify late and missing payments, and pursue collections through email, letter, and phone calls to ensure accounts are up-to-date.
  • Process and Reconcile Rent Payments: Prepare rent schedules, reconcile accounts using Excel and our in-house property management system, and identify under/over payments.
  • Provide Excellent Customer Service: Respond to tenant inquiries regarding their rent accounts, and record all interactions on our property management system.
  • Run Reports and Analyze Data: Generate routine and ad-hoc reports, and post daily rent charges onto our property management system to ensure accurate financial records.
  • Support Debt Management: Collaborate with the team to resolve debt issues and provide support to tenants in need.
Requirements
  • Minimum 1 Year of Experience: In a property management environment, with a focus on credit control and debt recovery.
  • Strong Communication and Interpersonal Skills: Ability to establish rapport with tenants, manage complex issues, and demonstrate a professional demeanor.
  • Excellent Organizational and Time Management Skills: Prioritize tasks, manage multiple accounts, and meet deadlines in a fast-paced environment.
  • Proficiency in IT and Communication Tools: Strong skills in Excel, property management systems, and communication software.


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