Customer Service Consultant

1 month ago

London, Greater London, United Kingdom Nielseniq Full time
Job Title: Customer Help Desk Consultant

We are seeking a highly skilled and experienced Customer Help Desk Consultant to join our team at NielsenIQ. As a key member of our Book Operations team, you will play a critical role in supporting our international Commercial teams by monitoring, supporting, and testing the systems used to supply our clients with data.

Key Responsibilities:
  • Develop and maintain close and positive working relationships with publishers, distributors, and other data providers to ensure timely information and meet all appropriate service level requirements.
  • Handle publisher enquiries through the Publisher Help Desk and advise on the most appropriate method of supplying information.
  • Set up and register new users for our online publisher service portal.
  • Assist users of the online portal with how to register and maintain their product information and provide guidance on how it appears externally.
  • Support a territory through the chart mismatch process.
  • Support systems by following correct procedures following system failures or data errors.
  • Support a key retailer through the cataloguing and validation of information.
Requirements:
  • Availability to cover the help desk between Monday-Friday 8am-5pm; to answer the phone and to respond to incoming emails within 1/2 business day.
  • Occasional weekend and evening work by arrangement.
  • Occasional travel to clients and other NielsenIQ offices.
  • In-depth understanding of the publishing industry and book trade is desirable.
  • Database experience and a solid proficiency in data analysis and testing is desirable.
About NielsenIQ:

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full View.

We are committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer service team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on target.Key Responsibilities:Manage the Field Service...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...

  • Sales Services Consultant

    3 weeks ago

    London, Greater London, United Kingdom Service Care Solutions Full time £20 - £23

    Sales Services ConsultantAre you passionate about delivering excellent customer service and supporting customers through property sales processes? As a Sales Services Consultant, you will support the Sales Services Manager in delivering a customer-oriented service. Providing first-class sales service to customers buying homes through Resales and Homeflex....

  • Sales Services Consultant

    3 weeks ago

    London, Greater London, United Kingdom Service Care Solutions Full time

    Sales Services ConsultantFarringdon-based Sales Services Consultant role available on a 12-week contract. As a Sales Services Consultant, you will support the Sales Services Manager in delivering a customer-oriented service.Provide first-class sales service to customers buying homes through Resales and Homeflex.Facilitate viewings, surveys, and completion...

  • Sales Services Consultant

    3 weeks ago

    London, Greater London, United Kingdom Service Care Solutions Full time

    Role OverviewWe are seeking a skilled Sales Services Consultant to support our Sales Services Manager in delivering a customer-oriented service. As a key member of our team, you will be responsible for providing first-class sales service to customers buying homes through Resales and Homeflex.Key ResponsibilitiesFacilitate viewings, surveys, and completion...

  • Customer Service Consultant

    2 weeks ago

    London, Greater London, United Kingdom Skipton Building Society Full time

    Job Details:At Skipton Building Society, we are seeking a Customer Service Consultant to join our team in Northampton. As a key member of our branch, you will play a vital role in delivering exceptional customer service and providing expert advice on our full savings range, products, and services.Key Responsibilities:Engage with customers to understand their...

  • Customer Service Consultant

    1 week ago

    London, Greater London, United Kingdom Hopecompass Full time

    Hopecompass is expanding its consultancy services in Contact Centre AI technologies. We are seeking a skilled Customer Service Consultant to help our clients optimize their customer and agent experience.The role involves owning the client relationship, understanding their operations leaders' goals, and analyzing customer interactions to provide actionable...

  • ServiceNow Technical Consultant

    4 weeks ago

    London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    About the RoleWe are seeking a highly skilled Principal Technical Consultant to join our team at Konversational, a boutique consultancy specializing in ServiceNow solutions. As a key member of our team, you will be responsible for leading technical implementations of ServiceNow in a consulting environment, working closely with customers to deliver seamless...

  • Technical ServiceNow Consultant

    2 weeks ago

    London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Technical ServiceNow ConsultantWe are seeking a highly skilled Technical ServiceNow Consultant to join our team at Konversational - The ServiceNow Customer Workflow Experts. As a Technical ServiceNow Consultant, you will be responsible for leading the technical implementations of ServiceNow in a consulting environment. This includes implementing ServiceNow...

  • Customer Service Representative

    4 weeks ago

    London, Greater London, United Kingdom 3R Truck Service Full time

    Customer Financial Services ExecutiveWe are seeking a highly skilled Customer Financial Services Executive to join our team at 3R Truck Service in London. As a key member of our customer service team, you will be responsible for delivering exceptional financial solutions and customer service excellence.Key Responsibilities:Act as the primary point of contact...

  • Senior ServiceNow Technical Consultant

    3 weeks ago

    London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Job DescriptionDirect applicants onlySuccessful businesses in the digital economy require more than just an idea – they need seamless workflows and customer experiences that drive commercial success.As a Senior Technical Consultant with Konversational, you will lead the technical implementation of ServiceNow in a consulting environment, responsible for...

  • Senior ServiceNow Technical Consultant

    4 weeks ago

    London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Job DescriptionAt Konversational, we're seeking a seasoned ServiceNow Technical Consultant to join our team of experts. As a key member of our consulting team, you'll be responsible for leading the technical implementation of ServiceNow solutions for our clients.We're a boutique consultancy that delivers exceptional customer experience expertise, helping...

  • Senior ServiceNow Technical Consultant

    4 weeks ago

    London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Job DescriptionAt Konversational, we're seeking a seasoned ServiceNow Technical Consultant to join our team of experts. As a key member of our consulting team, you'll be responsible for leading the technical implementation of ServiceNow solutions for our clients.We're a boutique consultancy that delivers exceptional customer experience expertise, helping...

  • Travel Consultant

    4 weeks ago

    London, Greater London, United Kingdom fish4.co - Jobboard Full time

    A unique opportunity has arisen to join a leading global travel company as a Customer Service Consultant. This role offers a hybrid working arrangement, with a maximum of two days spent in the London central office, allowing for flexibility and work-life balance.Key Responsibilities:Handle customer calls and provide exceptional service, adapting to...

  • Aftersales Consultant

    1 month ago

    London, Greater London, United Kingdom Service Care Solutions Full time

    Aftersales Consultant OpportunityWe are seeking a skilled Aftersales Consultant to join our team at Service Care Solutions. As an Aftersales Consultant, you will provide expert advice to homeowners and key stakeholders, ensuring that staircasing and equity loans progress smoothly and within agreed timelines.Key Responsibilities:Manage customer enquiries via...

  • Aftersales Consultant

    1 month ago

    London, Greater London, United Kingdom Service Care Solutions Full time

    Aftersales Consultant OpportunityWe are seeking a skilled Aftersales Consultant to join our team at Service Care Solutions. As an Aftersales Consultant, you will provide expert advice to homeowners and key stakeholders, ensuring that staircasing and equity loans progress smoothly and within agreed timelines.Key Responsibilities:Manage customer enquiries via...