Sales Services Consultant
4 weeks ago
Role Overview
We are seeking a skilled Sales Services Consultant to support our Sales Services Manager in delivering a customer-oriented service. As a key member of our team, you will be responsible for providing first-class sales service to customers buying homes through Resales and Homeflex.
Key Responsibilities
- Facilitate viewings, surveys, and completion visits to achieve sales targets.
- Support homeowners with staircasing, lease extensions, and managing equity loans.
- Collaborate with internal teams to ensure compliance with legal and financial obligations.
- Deal with customer enquiries and provide guidance on affordable homeownership products.
- Prepare performance reports and contribute to sales strategy.
- Effectively manage customer complaints to maintain high satisfaction levels.
Requirements
- Previous experience in a similar sales or customer service role, with a focus on affordable homeownership.
- Knowledge of the legal conveyancing process and Capital Funding requirements.
- Strong negotiation and interpersonal skills with the ability to resolve conflicts.
About Us
Service Care Solutions is a leading provider of housing services, dedicated to delivering exceptional customer experiences. We are committed to supporting our customers through every stage of their property journey.
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