Administrative Coordinator

2 days ago

London, United Kingdom Healthwatch Camden Full time
About the Role

We are seeking an experienced and proactive individual to join our team as an Administration Officer. This is a permanent role, subject to available funding, and will play a key part in ensuring that our information resources are up-to-date and user-friendly.

Key Responsibilities
  • Lead work on providing an information service for Healthwatch Camden, ensuring it is readily accessible and effectively directs people to the support or advice they need to access services or make choices about services.
  • Provide information to residents via our phone and emails, signposting and offering advice where available.
  • Assist projects and events formed by the Projects Lead and Engagement Lead.
  • Take minutes and notes from Healthwatch Camden board and team meetings.
  • Work with colleagues to plan and use appropriate approaches to evidence gathering and to brief and support volunteers.
  • Engage in local health events supporting our outreach officer, spreading news about what we do, offering information to the community.
  • Support our research projects, conducting interviews, supporting edits, and recording and transcription of interviews and focus groups.
Key Qualities
  • Be empathetic and proactive in your approach to including people who face barriers in using health and care services.
  • Champion accessibility and inclusivity.
  • Stay up-to-date with local health and social care news and have a key interest in health research and policy within the borough.
  • High level of accuracy and attention to detail and excellent organisational skills.
  • Ability to communicate well and with confidence to a diverse range of people verbally and in writing, including external partners.
  • The ability to use initiative, multi-task, and work as part of a small team.
Conditions of Service

Healthwatch Camden is committed to promoting equality in all aspects of our work. We operate a flexible working policy, and will make reasonable adjustments as necessary.

Annual leave entitlement is pro-rata from 25 days a year (approximately 15 days). Sick leave entitlement depends on length of service, to a maximum of four weeks a year.

Healthwatch Camden operates a pension scheme provided by the People's Pension and makes an employer contribution of 3%.

About Healthwatch Camden

Healthwatch Camden is an independent organisation, run by and for local people. Our role is to ensure that Camden people have a strong voice in local health and social care services; that they know about the choices they can make in health and social care services; and that local people's views lead to positive change in health and social care services.

We aim to connect and strengthen local voices, set the standard for excellent engagement in the borough, and see real sharing of decision-making based on the views of people from every part of Camden's community.

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