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Energy Operations Specialist
2 months ago
Specialist Recruit is seeking an experienced Energy Operations Specialist to join our busy Energy Operations Business Process Outsourcing (BPO) Team.
Job Summary:This role requires high attention to detail and is ideally suited to an individual with utility sector experience that is process driven, customer focused, numerate and articulate with proactive time management skills.
Key Responsibilities:- Ensure day-to-day activities are carried out on time, in the correct manner, and to stringent service levels.
- Timely and professional resolution of issues and direct liaison with customers, as and when required, to ensure department and customer needs are met.
- Receive and process information whilst communicating effectively across teams and with clients.
- Monthly service performance reporting, including the production of regulatory reports, analysis of key monthly metrics and providing meaningful insight.
- Undertake operational acceptance testing of new or revised functionality of supporting IT systems.
- Proactively monitor and maintain industry data to ensure it is accurate, complete and up to date so that month-end billing can be executed.
- Pre-invoice validation, management of tariff mismatches and ability to identify missing consumption data.
- Monthly billing of electricity/gas suppliers in respect of Non-Half Hourly and Half Hourly customers.
- A minimum of 3 years' experience in an analytical or process driven role, preferably within the utilities sector (gas or electricity), or demonstrable experience in dealing directly with and resolving enquiries and issues on behalf of multiple customers.
- Excellent communicator who can liaise with customers in a professional and courteous manner.
- Demonstrable ability to take ownership of problems, working with the customer to achieve positive outcomes.
- Well organised with a methodical approach to work and excellent time management skills.
- Excellent analytical skills with the ability to quantify and manipulate data and identify anomalies.
- Flexible approach and willingness to adapt to new tasks and duties.
- Ability to assimilate information quickly and accurately.
- Demonstrates passion and enthusiasm and a good team player willing to support others.
- Good working knowledge of Microsoft Office Word and Excel.
- Employee Assistance Programme
- 25-28 days holiday, plus bank holidays of course
- Payroll Giving Scheme - We will match donations made to your chosen charity
- A generous monthly team social budget
- Fruit, snacks, and drinks when working in our offices
- Electric Vehicle Scheme
- Ride to Work Scheme
- Extra days annual leave for your wedding/civil partnership
- Free on-site car parking (or reimbursed parking fee)
