Energy Operations Specialist

1 day ago

Redhill, Surrey, United Kingdom SPECIALIST RECRUIT LIMITED Full time
Job Title: Energy Operations Specialist

Join our dynamic team at SPECIALIST RECRUIT LIMITED as an Energy Operations Specialist, where you will play a crucial role in the management of back-office functions for our gas and electricity clients.

Job Summary

We are seeking a highly organized and detail-oriented individual to manage the communications interface with energy suppliers and metering organizations, execute DUoS billing on behalf of our customers, and manage data within their respective portfolios. The successful candidate will have a strong analytical mindset, excellent communication skills, and the ability to work effectively in a team environment.

Key Responsibilities
  • Ensure day-to-day activities are carried out on time, in the correct manner, and to stringent service levels.
  • Timely and professional resolution of issues and direct liaison with customers, as and when required, to ensure department and customer needs are met.
  • Receive and process information whilst communicating effectively across teams and with clients.
  • Monthly service performance reporting, including the production of regulatory reports, analysis of key monthly metrics, and providing meaningful insight.
  • Undertake operational acceptance testing of new or revised functionality of supporting IT systems.
  • Proactively monitor and maintain industry data to ensure it is accurate, complete, and up-to-date so that month-end billing can be executed.
  • Pre-invoice validation, management of tariff mismatches, and ability to identify missing consumption data.
  • Monthly billing of electricity/gas suppliers in respect of Non-Half Hourly and Half Hourly customers.
  • Timely resolution of billing issues and direct liaison with customers as and when required to ensure department and customer needs are met.
  • Reconciliation of invoices where subsequent data is received post-billing and determine appropriate actions.
  • Ongoing provision of billing performance reporting, analysis, and meaningful insight.
  • Help implement change across system and/or process improvements.
  • Assist with other back-office operational activities.
Requirements
  • A minimum of 3 years' experience in an analytical or process-driven role, preferably within the utilities sector (gas or electricity), or demonstrable experience in dealing directly with and resolving enquiries and issues on behalf of multiple customers.
  • Excellent communicator who can liaise with customers in a professional and courteous manner.
  • Demonstrable ability to take ownership of problems, working with the customer to achieve positive outcomes.
  • Well-organized with a methodical approach to work and excellent time management skills.
  • Excellent analytical skills with the ability to quantify and manipulate data and identify anomalies.
  • Flexible approach and willingness to adapt to new tasks and duties.
  • Ability to assimilate information quickly and accurately.
  • Demonstrates passion and enthusiasm and a good team player willing to support others.
  • Good working knowledge of Microsoft Office Word and Excel.
Benefits and Rewards

We offer a comprehensive package of benefits and rewards, including:

  • Comprehensive private healthcare for you and your family, including optical and dental, as well as extra cancer care cover and access to mental health support.
  • Employee Assistance Programme.
  • 25-28 days holiday, plus bank holidays of course.
  • Payroll Giving Scheme – We will match donations made to your chosen charity.
  • A generous monthly team social budget.
  • Fruit, snacks, and drinks when working in our offices.
  • Electric Vehicle Scheme.
  • Ride to Work Scheme.
  • Extra days annual leave for your wedding/civil partnership.
  • Free on-site car parking (or reimbursed parking fee).

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