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Customer Support Specialist
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Client Services Advisor to join our Core Services & Customer Support Team within the Operations Department at THE KENNEL CLUB LIMITED.
About the Role:
As a Client Services Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support. Your primary responsibility will be to provide timely and effective assistance to customers, addressing their queries and concerns in a professional and courteous manner.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and other communication channels
- Respond to customer inquiries and resolve issues in a timely and efficient manner
- Collaborate with internal teams to resolve complex customer issues
- Develop and maintain a thorough understanding of our products and services
- Meet or exceed performance metrics and key performance indicators (KPIs)
- Participate in ongoing training and development to enhance skills and knowledge
Requirements:
- 2+ years of experience in a customer-facing role, preferably in a similar industry
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office and other relevant software applications
What We Offer:
THE KENNEL CLUB LIMITED offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
