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Support Coordinator

2 months ago

Blyth, Northumberland, United Kingdom Home Group Limited Full time

About the Role

We are seeking a highly skilled and dedicated Support Coordinator to join our team at Home Group Limited. As a Support Coordinator, you will play a vital role in ensuring the smooth delivery of our services and providing exceptional support to our customers.

Key Responsibilities

  • Lead and coordinate the delivery of support services to customers, ensuring that their needs are met and exceeded.
  • Develop and maintain strong relationships with customers, colleagues, and external partners to ensure effective communication and collaboration.
  • Monitor and report on service performance, identifying areas for improvement and implementing changes to enhance customer satisfaction.
  • Collaborate with colleagues to develop and implement service strategies, ensuring that they are aligned with the company's goals and objectives.

Requirements

  • Proven experience in a customer-facing role, with a strong track record of delivering excellent customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to identify and implement solutions to improve service delivery.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

What We Offer

  • A competitive salary and benefits package, including a Health Cash Plan.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A collaborative and supportive work environment, with a strong focus on teamwork and customer satisfaction.