Quality Improvement Manager
4 hours ago
This is an exciting opportunity to join our team at Liverpool Heart and Chest Hospital as a Quality Improvement Manager. As a key member of our Patient Safety and Care Improvement Team, you will play a vital role in enhancing the performance and efficiency of our organization.
Main Responsibilities:- Support the delivery of national patient safety improvement programs, building capacity and capability in quality improvement methodology and coaching skills.
- Develop and implement quality improvement programs to support the delivery of national patient safety programs.
- Provide coaching support for projects and patient safety initiatives across the organization and externally.
- Coordinate, support, and train in the use of complex quality improvement tools and techniques.
- Collaborate and engage with colleagues, stakeholders, and patients using a structured method to design, test, and implement change.
- Apply real-time measurement for improvement in safety, effectiveness, and the experience of care.
Liverpool Heart and Chest Hospital is the largest single-site specialist heart and chest hospital in the UK. We have a clear vision to be the best cardiothoracic integrated healthcare organization. We provide specialist services in cardiothoracic surgery, cardiology, and respiratory medicine, both in the hospital and in the community.
Requirements:- Working towards or educated to Master's degree or equivalent level of experience.
- Evidence of continuous personal professional development.
- Demonstrable experience of quality improvement methodology and its use in healthcare settings.
- Demonstrable experience in coaching for quality improvement.
- Change Agent, QSIR, Advanced Improvement Practitioner (AIP), Silver QI, Q member.
- MSP or Project management qualification or equivalent.
- Clinical or NHS professional.
- Understanding of clinical governance and information governance.
- Coaching Qualification.
- Ability to comply with the travel requirements of the post and undertake work-related journeys within the NWC area (regularly), nationally (occasionally), and internationally.
- Must be able to work outside traditional office hours on occasions and work flexibly.
- Demonstrable commitment to promoting high standards to consistently improve patient outcomes.
- Consistently puts patients and public at the heart of decision-making.
- Works across boundaries, looks for collective success, listens, involves, respects, and learns from the contribution of others.
- Uses evidence to make improvements, seeks out innovation.
- Values diversity and difference, operates with integrity and openness.
- Actively develops themselves and others.
- Self-awareness in terms of emotional intelligence, biases, and personal triggers with cultural sensitivity and awareness.
- Demonstrable commitment to partnership working with a range of external organizations.
- Ability to develop and maintain effective working partnerships with professional groups and senior managers within the organization and in our partner agencies.
- Ability to work effectively within a team environment, including team-building and team management skills.
- Ability to identify resources and delegate as needed.
- Able to identify tactics and strategies to implement appropriate approaches to Change Management and Quality Improvement.
- Demonstrates the organization's values: oCaring oCollaborative oCourageous oInclusive oInnovative.
- Over 2 years of experience in a management role in a customer-focused organization, which must include: -Successfully delivering quality improvement and managing projects -Working within a program management environment. -Training and educating staff in quality improvement methodology.
- Experience of creating and managing ongoing productive relationships with a wide variety of stakeholders.
- Management and delivery of multi-stakeholder events.
- Experience of writing concise and effective reports for organizations' internal forums.
- Experience in designing and using a range of evaluation and quality improvement methods.
- Knowledge and experience of delivering quality improvement training within a healthcare environment.
- Knowledge of using change management tools and techniques to support change within a healthcare environment. (previous experience of project management tools and techniques and quality improvement methodologies, etc.).
- Knowledge of how to design, prepare, and deliver engaging workshops, meetings, training, and other events.
- Knowledge of how to engage with multi-disciplinary teams and achieve successful outcomes.
- Knowledge of networking approaches and how to implement them.
- Knowledge of governance and assurance in an NHS setting either directly or by working in partnership with the NHS and how to appropriately implement this for a range of activities.
- Knowledge of how to understand and interpret policy and strategy and develop implementation plans.
- Knowledge of causes of inequity, health inequalities, and social determinants of health.
- Knowledge of taking evidence-based practice to promote inequality and narrow health inequalities within a healthcare setting.
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