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Quality Improvement Manager

2 months ago

Warrington, Warrington, United Kingdom Liverpool Heart and Chest Hospital Full time
About the Role

We are seeking a highly skilled and experienced Quality Improvement Manager to join our team at Liverpool Heart and Chest Hospital. As a key member of our organization, you will play a vital role in enhancing the performance and efficiency of our team.

Key Responsibilities
  • Support the delivery of national patient safety improvement programs, building capacity and capability in quality improvement methodology and coaching skills.
  • Develop and implement quality improvement programs to support the delivery of national patient safety programs.
  • Provide coaching support for projects and patient safety initiatives across the organization and externally.
  • Coordinate, support, and train in the use of complex quality improvement tools and techniques.
  • Collaborate and engage with colleagues, wider stakeholders, and patients using a structured method to design, test, and implement change.
  • Apply real-time measurement for improvement in safety, effectiveness, and the experience of care.
Requirements
  • Working towards or educated to Master's degree or equivalent level of experience.
  • Evidence of continuous personal professional development.
  • Demonstrable experience of quality improvement methodology and its use in healthcare settings.
  • Demonstrable experience in coaching for quality improvement.
Desirable Qualifications and Experience
  • Change Agent, QSIR, Advanced Improvement Practitioner (AIP), Silver QI, Q member.
  • MSP or Project management qualification or equivalent.
  • Clinical or NHS professional.
  • Understanding of clinical governance and information governance.
  • Coaching Qualification.
Work-Related Circumstances
  • Ability to comply with the travel requirements of the post and undertake work-related journeys within the NWC area (regularly), nationally (occasionally), and internationally.
  • Must be able to work outside traditional office hours on occasions and work flexibly.
Values and Behaviours
  • Demonstrable commitment to promoting high standards to consistently improve patient outcomes.
  • Consistently puts patients and public at the heart of decision making.
  • Works across boundaries, looks for collective success, listens, involves, respects, and learns from the contribution of others.
  • Uses evidence to make improvements, seeks out innovation.
  • Values diversity and difference, operates with integrity and openness.
  • Actively develops themselves and others.
  • Self-awareness in terms of emotional intelligence, biases, and personal triggers with cultural sensitivity and awareness.
  • Demonstrable commitment to partnership working with a range of external organizations.
Skills and Abilities
  • Ability to develop and maintain effective working partnerships with professional groups and senior managers within the organization and in our partner agencies.
  • Ability to work effectively within a team environment, including team-building and team management skills.
  • Ability to identify resources and delegate as needed.
  • Able to identify tactics and strategies to implement appropriate approaches to Change Management and Quality Improvement.
  • Demonstrates the organization's values: oCaring oCollaborative oCourageous oInclusive oInnovative.
Experience
  • Over 2 years of experience in a management role in a customer-focused organization, which must include: -Successfully delivering Quality Improvement and managing projects -Working within a program management environment. -Training and educating staff in quality improvement methodology.
  • Experience of creating and managing ongoing productive relationships with a wide variety of stakeholders.
  • Management and delivery of multi-stakeholder events.
  • Experience of writing concise and effective reports for organizations' internal forums.
  • Experience in designing and using a range of evaluation and quality improvement methods.
Knowledge
  • Knowledge and experience of delivering Quality Improvement training within a healthcare environment.
  • Knowledge of using change management tools and techniques to support change within a healthcare environment. (previous experience of project management tools and techniques and quality improvement methodologies, etc.).
  • Knowledge of how to design, prepare, and deliver engaging workshops, meetings, training, and other events.
  • Knowledge of how to engage with multi-disciplinary teams and achieve successful outcomes.
  • Knowledge of networking approaches and how to implement them.
  • Knowledge of governance and assurance in an NHS setting either directly or by working in partnership with the NHS and how to appropriately implement this for a range of activities.
  • Knowledge of how to understand and interpret policy and strategy and develop implementation plans.
  • Knowledge of causes of inequity, health inequalities, and social determinants of health.
  • Knowledge of taking evidence-based practice to promote inequality and narrow health inequalities within a healthcare setting.