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Customer Service Representative
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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our Customer Service Team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to our customers, resolving their queries, and ensuring their satisfaction.
Key Responsibilities- Provide timely and effective responses to customer inquiries via phone, email, and other communication channels.
- Resolve customer complaints and issues in a professional and courteous manner.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Develop and maintain a thorough understanding of our products and services to provide accurate information to customers.
- Stay up-to-date with company policies, procedures, and best practices to ensure consistent delivery of excellent customer service.
As a Customer Service Advisor with SNG, you will have the opportunity to work in a dynamic and supportive environment, where you will be valued and empowered to make a real difference to our customers' lives. We offer a competitive salary, comprehensive training, and a range of benefits, including flexible working, 25 days' holiday, and a generous pension scheme.
About UsSNG is a leading provider of affordable housing and community services, with a strong commitment to social responsibility and community engagement. We are proud to be part of the Sovereign Network Group, a partnership between Sovereign Housing Association and Network Homes. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
