Luxury Quality Director

3 days ago

Cumbernauld, North Lanarkshire, United Kingdom William Grant & Sons Full time

About the Role

We are seeking an experienced Quality professional to lead our Luxury Quality team in driving performance and standards to optimise product quality and deliver on customer expectations.

Main Responsibilities

  • Lead, motivate and develop the Luxury Quality team to maximise achievement and engagement.
  • Implement and maintain Quality Assurance Processes and deploy Quality Standards that deliver quality requirements across the site.
  • Contribute to New Product Development activities to ensure quality requirements and customer expectations are built into all new products.
  • Collaborate with NPD to develop, implement and maintain Luxury Quality standards for all newly developed products.
  • Investigate customer/consumer complaints and work with teams to establish root cause and implement corrective actions.
  • Manage Supplier Quality performance, including supplier audits and supplied material non-conformances.
  • Manage non-conforming products and non-conformance processes, facilitating root-cause analysis investigations and corrective actions.
  • Complete data analysis and trending to report performance and drive continuous improvement.
  • Develop benchmarking processes to improve finished product/on shelf quality.
  • Collaborate with cross-functional teams, including Supply Chain, NPD, Procurement and other key functions.
  • Work with stakeholders and customers to understand needs and support the site to deliver against food safety, compliance and ISO regulations.

Requirements

  • Experience in Quality leadership, preferably in the luxury/premium market.
  • Team management experience.
  • Experience of New Product Development.
  • Background in implementing and maintaining quality standards.

What We Offer

  • Competitive salary and benefits.
  • Generous holiday entitlement and opportunity to 'buy' or 'sell' holiday entitlement.
  • Private Healthcare and remote GP service.
  • Defined contribution pension plan.
  • Employee Assistance Programme.
  • Life Assurance cover.
  • Product allocation.
  • Cycle to Work scheme.
  • Charity donation scheme.
  • Learning resources.

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