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Luxury Quality Strategist
2 months ago
We are seeking an experienced Quality Excellence Leader to drive the implementation of our Luxury Quality Strategy and optimize our product quality.
Key Responsibilities- Team Leadership: Lead, motivate, and develop a high-performing Luxury Quality Team to maximize achievement and engagement.
- Quality Assurance: Implement and maintain Quality Assurance Processes, deploy quality standards, and ensure compliance across the organization.
- New Product Development: Contribute to NPD activities to ensure quality requirements and customer expectations are built into all new products.
- Supplier Quality Management: Manage Supplier Quality performance, including supplier audits and supplied material non-conformances.
- Root Cause Analysis: Investigate customer/consumer complaints, support complaint handling processes, and implement robust corrective and preventative actions.
- Continuous Improvement: Drive a culture of continuous improvement, complete data analysis, and trending to report performance and identify areas for improvement.
- Experience: An experienced Quality professional with exposure to the luxury/premium market.
- Team Management: Proven team management experience.
- New Product Development: Experience of NPD and quality requirements.
- Quality Standards: Background in implementing and maintaining quality standards.
William Grant & Sons is a home where Rare Characters thrive. We value every employee for their rare character, distinctive skills, experience, and perspectives.
