Luxury Quality Leader
4 weeks ago
Job Introduction
In this role, you'll drive to improve performance and standards and facilitate delivery/implementation of the Luxury quality strategy, in order to optimise product quality and deliver on customer expectations.
Main Responsibility
To lead, motivate and develop Luxury Quality team in line with company values to maximise achievement and engagement within the team. Implement and maintain Quality Assurance Processes and deploy Quality Standards that deliver the quality requirements across the Arete site. Contribute to New Product Development activities to ensure quality requirements and customer expectations are built into all new products and appropriate supplier standards are available on time. Working collaboratively with NPD, support the development, implementation and maintenance of Luxury Quality standards for all newly developed products, ensuring that these are clearly communicated to manufacturing & quality teams in advance of any trialing/commissioning. Investigate customer/consumer complaints supporting complaint handling processes and working with appropriate teams to establish root cause and implement robust corrective and preventative actions. Manage Supplier Quality performance including supplier audits and supplied material non-conformances, validating and verifying corrective and preventative actions. Provide support to Procurement on Supplier Performance Management from a Quality Performance perspective. Manage non-conforming products and non-conformance processes, facilitating effective root-cause analysis investigations and ensuring appropriate corrective actions are implemented to support a ‘Right First Time’ approach and drive a culture of continuous improvement. Complete appropriate data analysis and trending as required to report performance as part of KPI’s and to drive a culture of continuous improvement. Develop benchmarking processes to continually develop a quality culture and pro-actively improve finished product/on shelf quality. Work collaboratively and influence cross functionally across all operational teams including Supply Chain, NPD, Procurement and other key functions. Collaborate with key stakeholders and customers to understand needs and support the Arete site to deliver against all food safety, compliance and ISO regulations.
Our Ideal Candidate
An experienced Quality professional with exposure to the luxury/premium market.
Team management experience.
Experience of New Product Development.
Background in implementing and maintaining quality standards.
What we can offer you
We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan. Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement. Private Healthcare and Doctor@Hand (remote GP service). Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice. Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues. Our Life Assurance cover is a multiple of eight times your annual basic salary. Product allocation so that you can enjoy our fantastic portfolio of brands. Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost. Every employee has the opportunity to claim up to £1, per year for a charity or charities for which they have raised money, volunteered their time or personally donated. Learning resources to help you be your best self.-
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