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Guest Services Associate

2 months ago


London, Greater London, United Kingdom Frasers Hospitality Full time

FRONT DESK COORDINATOR, Frasers Hospitality

Competitive Salary Full time Permanent Position

Frasers Hospitality, part of the esteemed Frasers Property Group, stands as a premier name in the hospitality sector. Renowned for our exceptional serviced apartments and hotel residences, we pride ourselves on delivering outstanding hospitality experiences across various global locations. Our team embodies a friendly and collaborative spirit, united by our core values: collaboration, authenticity, respect, and innovation. We are dedicated to nurturing talent from within, fostering a culture of continuous learning and professional growth.

Operating multiple properties in the UK, including Fraser Suites and Fraser Place, we offer guests a blend of comfort and luxury, ideal for both business and leisure travelers. Our accommodations cater to a range of needs, from short getaways to extended stays.

Key Responsibilities of the Front Desk Coordinator:

Are you passionate about creating positive experiences for guests? Join our dynamic team at Frasers Hospitality. As a Front Desk Coordinator, you will be instrumental in shaping the initial impression of our guests during check-in, playing a vital role in delivering top-notch customer service that ensures guests depart with lasting smiles. Your responsibilities will encompass all daily reception activities, ensuring the Front Office operates seamlessly while addressing guest inquiries and requests with professionalism and efficiency.

We seek a flexible and enthusiastic individual who thrives in a customer-centric environment and enjoys collaborating with a team that shares a common goal: crafting unforgettable memories for our guests. If you possess strong communication and problem-solving skills, this position will enhance your abilities, often serving as the vital link between guests and management.

Ideal Candidate Profile:

Demonstrated experience in a similar capacity. Strong attention to detail and effective time management abilities. A genuine enthusiasm for customer service. A team player who is committed to creating memorable guest experiences. A desire to develop leadership and team management skills. Eligibility to work in the UK is required.