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Workplace Experience Manager

2 months ago

London, Greater London, United Kingdom ISS Full time

About the Role

We are seeking a highly skilled and experienced individual to join our team as a Workplace Experience Manager. As a key member of our team, you will be responsible for delivering exceptional workplace experiences that foster well-being, productivity, and a vibrant company culture.

Key Responsibilities

  • Assist in delivering first-class customer service to our clients through proactive and responsive communication
  • Develop and maintain strong relationships with clients, colleagues, and stakeholders to ensure seamless service delivery
  • Support the onsite Management team with high-profile events and ensure a positive experience for all attendees
  • Contribute to the development of innovative solutions to improve workplace experiences and customer satisfaction
  • Collaborate with the Workplace Experience team to create engaging and memorable experiences for clients and colleagues
  • Provide exceptional customer service and support to clients, visitors, and colleagues, ensuring a warm and welcoming environment
  • Assist in maintaining accurate records and reports to ensure effective service delivery and continuous improvement
  • Participate in community initiatives to develop connections and foster a sense of community within the workplace

Professional and Personal Competencies/Qualifications

  • IOSH certification or equivalent desirable
  • Experience working in a high-profile environment and ability to maintain confidentiality
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, colleagues, and stakeholders
  • High level of Microsoft Office application knowledge and experience
  • Ability to work in a fast-paced environment and prioritize tasks effectively

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We are committed to doing business the right way, taking our corporate responsibility very seriously. Our passion is people, and we offer a challenging and exciting career in an organisation with people at its heart.