Workplace Experience Manager

4 weeks ago

London, Greater London, United Kingdom Intercom Full time

{"h1": "Workplace Experience Manager", "p": "At Intercom, we're on a mission to redefine customer service and make internet business personal. We're looking for a skilled Workplace Experience Manager to join our global Workplace Experience team at our London office.

As a Workplace Experience Manager, you'll be responsible for developing and implementing strategies to optimize workplace efficiency and create an exceptional employee experience. You'll manage the front-of-house experience for all guests and employees, ensuring a functional and welcoming office environment.

Key responsibilities include:

* Developing and implementing strategies to optimize workplace efficiency and create an exceptional employee experience
* Managing the front-of-house experience for all guests and employees, ensuring a functional and welcoming office environment
* Leading the planning and execution of local employee events that are on brand and on budget
* Acting as the culture ambassador to coordinate activities, meetings, and other community events
* Overseeing regular inspections to ensure compliance with safety regulations
* Collaborating to coordinate space planning, moves, renovation, and repairs
* Triage office requests from employees within appropriate SLAs
* Creating, implementing, and maintaining office policies and processes
* Managing local third-party providers such as food services, security, and janitorial

Requirements:

* A minimum of 6+ years of experience in Workplace Experience or Facilities with a significant emphasis on creating and delivering improved employee experiences
* Strong leadership skills with a proven ability to coach and develop a team
* Exceptional budget management skills with a track record of building business cases and managing expenses effectively
* Strong attention to detail, organizational planning, time management, and multitasking abilities
* Exceptional verbal and written communication skills to effectively interact with all levels from a vendor to executive

Benefits:

* Competitive salary and equity in a fast-growing start-up
* We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
* Regular compensation reviews - we reward great work
* Pension scheme & match up to 4%
* Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
* Flexible paid time off policy
* Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
* If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too
* MacBooks are our standard, but we also offer Windows for certain roles when needed.

At Intercom, we value diversity and are committed to a policy of Equal Employment Opportunity. We will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

If you're passionate about creating an exceptional employee experience and have the skills and experience to match, we'd love to hear from you"}

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