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Workplace Experience Manager

1 month ago


London, Greater London, United Kingdom Markel Full time
Workplace Experience Manager

Markel is seeking a highly skilled Workplace Experience Manager to lead the delivery of exceptional employee experiences at our International Headquarters in London. As a key member of our team, you will be responsible for implementing structured workplace programs, managing key service vendors, and fostering strong cross-functional relationships.

Key Responsibilities:
  • Deliver an exceptional employee experience at Markel's International HQ in London.
  • Implement structured workplace programs to align service delivery with company goals.
  • Manage and enhance the delivery of workplace events to foster community and engagement.
  • Lead, develop, and coach the workplace team, fostering professional growth and talent elevation.
  • Oversee vendor management, including cleaning, catering, M&E, and FOH services, ensuring exceptional 5-star delivery & cost efficiency.
  • Drive innovation through vendor partnerships, leveraging technology and service enhancements.
  • Oversee space utilization, allocation, and workspace management at HQ.
  • Manage and implement desk and meeting room booking systems, ensuring optimal use of space.
  • Ensure scalable workplace standards are in place to support future growth and expansion.
  • Build strong relationships with internal stakeholders across all levels, ensuring alignment with workplace strategies.
  • Collaborate with landlords and sub-tenants to ensure smooth operations and integration of services.
  • Act as an advisor to stakeholders, providing insights on how workplace initiatives align with overall business strategy.
  • Identify and implement AI and technology solutions to enhance the employee experience and streamline service delivery.
  • Automate repeatable tasks where possible, ensuring operational efficiency and optimization.
  • Oversee vendor budgets and assist with long-term budget planning.
  • Monitor and report on actual spend versus forecast, ensuring financial discipline.
  • Drive cost-efficiency while maintaining high standards of service delivery.
  • Ensure the workplace team operates within the framework of sustainability and the Responsible Business Code.
  • Propose and implement initiatives that align with Markel's sustainability goals.

Requirements:

  • Experienced in workplace management and leading high-performing teams.
  • Proven ability to deliver 5-star service in a fast-paced, international business environment.
  • Strong background in managing vendors, contracts and budgets.
  • Proficiency in occupancy planning.
  • Health & Safety qualification preferred.

About Markel:

Markel Group (NYSE – MKL) is a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

We're all about people | We win together | We strive for better | We enjoy the everyday | We think further

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.