Support Services Representative
7 days ago
About the Role
This is an exciting opportunity for a Customer Support Associate to join MERJE Ltd's Customer Support team. The role involves validating documents and closing deceased customers' accounts while supporting family members at every step of the process.
About the Company
MERJE Ltd is a leading provider of financial services, offering a range of products including credit cards and mortgages. As a dynamic and modern brand, we are committed to delivering exceptional customer experiences and making a positive impact on people's lives.
Key Responsibilities
- Provide specialist bereavement support to customers and their families
- Validate documents and close deceased customers' accounts
- Work collaboratively with colleagues to achieve excellent customer outcomes
- Develop strong communication and listening skills to understand customer situations
- Utilize Microsoft packages to efficiently manage tasks and data
Requirements
- Excellent communication and listening skills
- Ability to empathize and understand customer situations
- Experience in a customer services or support role
- Strong PC skills, including Microsoft packages
- Performance orientation and customer focus
What We Offer
MERJE Ltd offers a flexible and dynamic work environment, with opportunities for professional growth and development. As a valued member of our team, you will have access to a range of benefits and support, including training and development programs, performance incentives, and a comprehensive rewards package.
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