Hospitality Team Member

2 weeks ago


Keswick, Cumbria, United Kingdom YHA Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Team Member at YHA Borrowdale. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, ensuring a warm and welcoming environment for our guests, and contributing to the overall success of our hostel.

Key Responsibilities

  • Customer Service
    • Provide warm and friendly customer service to all guests, members, and visitors.
    • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Front Desk Operations
    • Check-in and check-out guests, ensuring accurate and efficient processing of transactions.
    • Manage guest room assignments, key cards, and other related tasks.
  • Housekeeping and Maintenance
    • Assist with cleaning and maintaining guest rooms, common areas, and public spaces.
    • Report any maintenance or repair issues to the relevant departments.
  • Food and Beverage Service
    • Prepare and serve food and beverages to guests, ensuring high-quality standards and excellent customer service.
    • Manage food and beverage inventory, including ordering and stocking supplies.
  • Team Collaboration
    • Work collaboratively with other team members to achieve common goals and objectives.
    • Participate in training and development programs to enhance skills and knowledge.

Requirements

  • Education and Experience
    • High school diploma or equivalent required.
    • Previous customer service or hospitality experience preferred.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and adapt to changing situations.
    • Basic math skills and accuracy with handling cash and credit transactions.

What We Offer

  • Competitive Compensation
    • Competitive hourly rate of £11.44 per hour.
  • Benefits and Perks
    • Accommodation options available at a reasonable rate of £63.70 per week.
    • Exclusive benefits, including staff discount and cashback portal.
    • Free YHA Membership each year.
    • Travel and adventure opportunities, including 10 free hostel stays per year.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your CV and a brief cover letter outlining your qualifications and experience. We look forward to hearing from you



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