Hospitality Team Member

5 days ago


Keswick, Cumbria, United Kingdom YHA Full time

Job Title: Hospitality Team Member

Job Summary:

We are seeking a highly motivated and customer-focused Hospitality Team Member to join our team at YHA Keswick. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, ensuring a warm and welcoming experience for our guests.

Key Responsibilities:

  • Customer Service: Provide warm and friendly customer service to all guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk, handling check-ins, check-outs, and guest inquiries in a efficient and organized manner.
  • Housekeeping: Assist with cleaning and housekeeping duties, ensuring a clean and comfortable environment for all guests.
  • Food and Beverage Service: Assist with food and beverage service, including preparing and serving food and drinks to guests.
  • Teamwork: Work collaboratively with other team members to ensure seamless service delivery and a positive guest experience.

Requirements:

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with guests and colleagues.
  • Customer Focus: A customer-focused mindset, with a passion for delivering exceptional customer service.
  • Teamwork: Ability to work collaboratively as part of a team, with a positive and flexible attitude.
  • Adaptability: Ability to adapt to changing situations and priorities, with a flexible and proactive approach.

What We Offer:

  • Competitive Pay: Competitive hourly rate of £11.44 per hour.
  • Accommodation Options: Live-in accommodation available at a reasonable rate of £63.70 per week.
  • Exclusive Benefits: Access to YHA's staff discount and cashback portal, allowing you to save on your everyday purchases.
  • Free YHA Membership: Receive a complimentary YHA Membership each year.
  • Travel and Adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members.

About YHA:

YHA is a charity that provides affordable accommodation and hospitality services to travelers. We are committed to creating an inclusive and welcoming environment for all guests and team members.

Why Join YHA?

At YHA, we believe in the power of diverse perspectives and unique experiences. Our vision is to create an environment where every individual is celebrated for who they are and what they bring to our team.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your CV and complete our brief application form. We look forward to hearing from you



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