Collections and Recoveries Specialist

4 weeks ago

Langstone Newport, United Kingdom Curve Group Holdings Ltd Full time
About the Role

We are seeking a highly skilled Collections and Recoveries Executive to join our team at Curve Group Holdings Ltd. As a key member of our finance team, you will play a crucial role in supporting our business growth by identifying bad debt and risk, and working closely with customers to minimize this.

Key Responsibilities
  • Maintain and administer a portfolio of arrears cases, with the aim of collecting arrears payments and placing accounts back into formula.
  • Negotiate with customers and equipment suppliers in respect of arrears/equipment issues, in a polite and respectful manner, maintaining appropriate professional boundaries.
  • Use tact and discretion when negotiating with the customer/supplier to maintain relationships and promote a positive image of our company.
  • Determine can't pay from won't pay cases and act accordingly.
  • Implement working knowledge of our legal options should the customer not pay, and the agreement is terminated.
  • Adhere to applicable law and internal processes at all times.
  • Differentiate between regulated and unregulated customers and act according to law and the contracts signed.
  • Remain vigilant to potential fraudulent customer activity.
  • Recommend legal action on appropriate accounts with supporting evidence gathered showing a clear route to a successful financial recovery.
  • Work to agreed targets and deadlines.
  • Assist management with reporting and case summaries.
Requirements
  • Excellent telephone manner with the ability to actively listen.
  • Customer Service Experience ideally within the finance industry.
  • Proficient with Microsoft Office.
  • Able to work in a high volume, pressured environment.
  • Demonstrate empathy & understanding.
  • Manage difficult conversations.
  • Flexible and ability to prioritize.
  • Solution mindset.
About Us

We are a dynamic and ambitious business, committed to delivering leading-edge finance solutions through a unique combination of teamwork and technology. We offer a great working environment, with a focus on collaboration and innovation. Our team is passionate about providing exceptional customer experiences, and we are looking for like-minded individuals to join us.

Benefits
  • 25 days annual leave + bank holidays.
  • 2 additional days holiday after 5 years' service.
  • Birthday day off.
  • Opt in Private Medical Insurance.
  • Subsidised gym membership at £18.75 a month.
  • Cycle to Work Scheme.
  • Electric Car Scheme.
  • Buy Annual Leave Scheme.
  • Half day seasonal shopping.
  • Auto enrolment pension - 3% employer contribution subject to eligibility.
  • Life Assurance 3 x basic salary.
  • Employee Assistance Programme available 24/7.
  • Company events and reward schemes.
Why Join Us?

We are proud to be a member of Stonewall's Diversity Champions programme and are committed to improving workplace inclusion. We believe in creating a positive and supportive work environment, where everyone feels valued and respected. If you share our values and are passionate about delivering exceptional customer experiences, we would love to hear from you.

  • Collections and Recoveries Specialist

    1 month ago

    Langstone, Newport, United Kingdom Curve Group Holdings Ltd Full time

    About the RoleWe are seeking a highly skilled Collections and Recoveries Executive to join our team at Curve Group Holdings Ltd. As a key member of our finance team, you will play a crucial role in supporting our business growth by identifying bad debt and risk, and working closely with customers to minimize this.Key ResponsibilitiesMaintain and administer a...

  • Collections and Recoveries Specialist

    1 month ago

    Langstone, Newport, United Kingdom Curve Group Holdings Ltd Full time

    About the RoleWe are seeking a highly skilled Collections and Recoveries Executive to join our team at Curve Group Holdings Ltd. As a key member of our finance team, you will play a crucial role in supporting our business growth by identifying bad debt and risk, and working closely with customers to minimize this.Key ResponsibilitiesMaintain and administer a...

  • Collections and Recoveries Executive

    4 weeks ago

    Langstone, Newport, United Kingdom CV-Library Full time

    Our client was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 20 years on, they have grown to become one of the UK's largest, independent finance houses. They have continued to deliver leading-edge finance solutions through a unique combination of teamwork and technology. From this continued...

  • Collections and Recoveries Executive

    5 days ago

    Langstone, Newport, United Kingdom Curve Group Holdings Ltd Full time

    Our client was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 20 years on, they have grown to become one of the UK's largest, independent finance houses. They have continued to deliver leading-edge finance solutions through a unique combination of teamwork and technology.From this continued success...

  • Collections and Recoveries Executive

    1 month ago

    Langstone, Newport, United Kingdom CV-Library Full time

    Our client was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 20 years on, they have grown to become one of the UK's largest, independent finance houses. They have continued to deliver leading-edge finance solutions through a unique combination of teamwork and technology. From this continued...

  • Collections and Recoveries Executive

    1 month ago

    Langstone, Newport, United Kingdom Curve Group Holdings Ltd Full time

    Our client was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 20 years on, they have grown to become one of the UK's largest, independent finance houses. They have continued to deliver leading-edge finance solutions through a unique combination of teamwork and technology.From this continued success...

  • Collections and Recoveries Specialist

    2 weeks ago

    Newport, Newport, United Kingdom Propel Finance Full time

    {"title": "Collections and Recoveries Role", "description": "Join Propel Finance as a Collections and Recoveries SpecialistAt Propel Finance, we're on the lookout for a skilled Collections and Recoveries Specialist to support our business in meeting its targets. As a key member of our team, you'll play a crucial role in identifying bad debt and risk, working...

  • Debt Recovery Specialist

    1 week ago

    Langstone, United Kingdom Curve Group Holdings Ltd Full time

    At Curve Group Holdings Ltd, we're seeking a skilled Debt Recovery Specialist to join our team. As a key player in our collections process, you'll be responsible for identifying bad debt and risk, working closely with customers to minimize this.The ideal candidate will have excellent communication skills, with the ability to negotiate with customers and...

  • Collections and Recoveries Specialist

    2 weeks ago

    Newport, Newport, United Kingdom Propel Finance Full time

    At Propel Finance, we're committed to providing exceptional customer service while driving business growth. As a Collections and Recoveries Specialist, you'll play a vital role in identifying bad debt and risk, working closely with customers to minimize this impact. Your key responsibilities will include maintaining and administering a portfolio of arrears...

  • Collections and Recoveries Specialist

    1 week ago

    Newport, Newport, United Kingdom Propel Finance Full time

    Job OverviewPropel Finance is seeking a skilled Collections and Recoveries Specialist to support the business in meeting its targets. The ideal candidate will have a passion for people and a knack for identifying bad debt and risk.The successful candidate will work closely with customers to negotiate options that are viable for the business, while providing...

  • Collections and Recoveries Agent

    5 months ago

    Newport, United Kingdom Yolk Recruitment Full time

    **Collections and Recoveries Agent - 2 months - Hybrid - Newport - Immediate Start** Yolk Recruitment are working with an established financial organisation to help recruit a Finance Analyst on a temporary basis to join their team. **What you will be doing as the Collections and Recoveries Agent** - Maintain and administer a portfolio of arrears cases with...

  • Collections and Recoveries Specialist

    2 weeks ago

    Newport, Newport, United Kingdom Propel Finance Full time

    At Propel Finance, we're committed to providing exceptional customer service while driving business growth. As a Collections and Recoveries Specialist, you'll play a vital role in identifying bad debt and risk, working closely with customers to minimize these issues. Your key responsibilities will include maintaining and administering a portfolio of arrears...

  • Collections and Recoveries Specialist

    2 weeks ago

    Newport, Newport, United Kingdom Propel Finance Full time

    Job Title: Collections and Recoveries ExecutivePropel Finance is seeking a highly skilled and experienced Collections and Recoveries Executive to join our team. As a key member of our finance team, you will play a crucial role in supporting the business in meeting its targets by identifying bad debt and risk and working closely with customers to minimize...

  • Collections and Recoveries Specialist

    2 weeks ago

    Newport, Newport, United Kingdom Propel Finance Full time

    Job Title: Collections and Recoveries ExecutivePropel Finance is seeking a highly skilled and experienced Collections and Recoveries Executive to join our team. As a key member of our finance team, you will play a crucial role in supporting the business in meeting its targets by identifying bad debt and risk and working closely with customers to minimize...

  • Collections and Recoveries Specialist

    3 weeks ago

    Newport, Newport, United Kingdom Propel Finance Full time

    Join Propel Finance as a Collections and Recoveries ExecutiveWe are seeking a highly skilled and motivated Collections and Recoveries Executive to join our team at Propel Finance. As a key member of our collections team, you will play a crucial role in supporting the business in meeting its targets by identifying bad debt and risk and working closely with...

  • Collections and Recoveries Specialist

    3 weeks ago

    Newport, Newport, United Kingdom Propel Finance Full time

    Join Propel Finance as a Collections and Recoveries ExecutiveWe are seeking a highly skilled and motivated Collections and Recoveries Executive to join our team at Propel Finance. As a key member of our collections team, you will play a crucial role in supporting the business in meeting its targets by identifying bad debt and risk and working closely with...

  • Collections and Recoveries Specialist

    3 weeks ago

    Newport, Newport, United Kingdom The Curve Group Full time

    About the RoleWe are seeking a highly skilled Collections and Recoveries Executive to join our team in Newport. As a key member of our finance team, you will play a crucial role in supporting the business in meeting its targets by identifying bad debt and risk and working closely with customers to minimize this.Key ResponsibilitiesMaintain and administer a...

  • Collections and Recoveries Specialist

    3 weeks ago

    Newport, Newport, United Kingdom The Curve Group Full time

    About the RoleWe are seeking a highly skilled Collections and Recoveries Executive to join our team in Newport. As a key member of our finance team, you will play a crucial role in supporting the business in meeting its targets by identifying bad debt and risk and working closely with customers to minimize this.Key ResponsibilitiesMaintain and administer a...

  • Collections and Recoveries Specialist

    3 weeks ago

    Newport, Newport, United Kingdom The Curve Group Full time

    About the RoleWe are seeking a highly skilled Collections and Recoveries Executive to join our team in Newport. As a key member of our finance team, you will play a crucial role in supporting the business in meeting its targets by identifying bad debt and risk and working closely with customers to minimize this.Key ResponsibilitiesMaintain and administer a...

  • Collections and Recoveries Specialist

    4 weeks ago

    Newport, Newport, United Kingdom The Curve Group Full time

    About the RoleWe are seeking a highly skilled Collections and Recoveries Executive to join our team in Newport. As a key member of our finance team, you will play a crucial role in supporting the business in meeting its targets by identifying bad debt and risk and working closely with customers to minimize this.Key ResponsibilitiesMaintain and administer a...