Collections and Recoveries Specialist

1 week ago

Newport, Newport, United Kingdom Propel Finance Full time
Job Overview

Propel Finance is seeking a skilled Collections and Recoveries Specialist to support the business in meeting its targets. The ideal candidate will have a passion for people and a knack for identifying bad debt and risk.

The successful candidate will work closely with customers to negotiate options that are viable for the business, while providing an exceptional level of service. This role requires a high level of empathy and understanding, as well as the ability to manage difficult conversations.

Key Responsibilities:

  • Maintain and administer a portfolio of arrears cases, with the aim of collecting arrears payments and placing accounts back into formula.
  • Negotiate with customers and equipment suppliers in respect of arrears/equipment issues, in a polite and respectful manner.
  • Use tact and discretion when negotiating with customers/suppliers to maintain relationships and promote a positive image of Propel Finance.
  • Determine can't pay from won't pay cases and act accordingly.
  • Implement working knowledge of legal options, should the customer not pay, and the agreement be terminated.
  • Adhere to applicable law and internal processes at all times.
  • Differentiate between regulated and unregulated customers and act according to law and contracts signed.
  • Remain vigilant to potential fraudulent customer activity.
  • Recommend legal action on appropriate accounts, with supporting evidence gathered showing a clear route to a successful financial recovery.
  • Work to agreed targets and deadlines.
  • Assist management with reporting and case summaries.

Requirements:

  • Excellent telephone manner, with the ability to actively listen.
  • Customer Service Experience, ideally within the finance industry.
  • Proficient with Microsoft Office.
  • Able to work in a high volume, pressured environment.
  • Demonstrate empathy and understanding.
  • Manage difficult conversations.
  • Flexible and able to prioritise.
  • Solution mindset.

Why Work at Propel Finance?

We offer a great working environment, with opportunities for collaboration and growth. Our employees are valued and empowered to make a difference. We provide a range of benefits, including 25 days annual leave, private medical insurance, and a pension scheme.

We are proud to be a member of Stonewall's Diversity Champions programme and are committed to improving workplace inclusion.

Propel Finance is an equal opportunities employer and welcomes applications from all qualified candidates.

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