Collections and Recoveries Specialist
2 weeks ago
Propel Finance is seeking a highly skilled and experienced Collections and Recoveries Executive to join our team. As a key member of our finance team, you will play a crucial role in supporting the business in meeting its targets by identifying bad debt and risk and working closely with customers to minimize this.
Key Responsibilities:- Maintain and administer a portfolio of arrears cases, with the aim of collecting arrears payments and placing accounts back into formula.
- Negotiate with customers and equipment suppliers in respect of arrears/equipment issues, in a polite and respectful manner, maintaining appropriate professional boundaries.
- Use tact and discretion when negotiating with the customer/supplier to maintain relationships and promote a positive image of Propel Finance.
- Determine can't pay from won't pay cases and act accordingly.
- Implement working knowledge of our legal options should the customer not pay, and the agreement is terminated.
- Adhere to applicable law and internal processes at all times.
- Differentiate between regulated and unregulated customers and act according to law and the contracts signed.
- Remain vigilant to potential fraudulent customer activity.
- Recommend legal action on appropriate accounts with supporting evidence gathered showing a clear route to a successful financial recovery.
- Work to agreed targets and deadlines.
- Assist management with reporting and case summaries.
- Excellent telephone manner with the ability to actively listen.
- Customer Service Experience ideally within the finance industry.
- Proficient with Microsoft Office.
- Able to work in a high volume, pressured environment.
- Demonstrate empathy and understanding.
- Manage difficult conversations.
- Flexible and ability to prioritize.
- Solution mindset.
- 25 days annual leave + bank holidays.
- 2 additional days holiday after 5 years' service.
- Birthday day off.
- Opt-in Private Medical Insurance.
- Subsidized gym membership at £18.75 a month.
- Cycle to Work Scheme.
- Electric Car Scheme.
- Buy Annual Leave Scheme.
- Half-day seasonal shopping.
- Auto-enrolment pension – 3% employer contribution subject to eligibility.
- Life Assurance 3 x basic salary.
- Employee Assistance Programme available 24/7.
- Company events and reward schemes.
We are proud to be a member of Stonewall's Diversity Champions programme and are committed to improving workplace inclusion.
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Collections and Recoveries Specialist
2 weeks ago
Newport, Newport, United Kingdom Propel Finance Full time{"title": "Collections and Recoveries Role", "description": "Join Propel Finance as a Collections and Recoveries SpecialistAt Propel Finance, we're on the lookout for a skilled Collections and Recoveries Specialist to support our business in meeting its targets. As a key member of our team, you'll play a crucial role in identifying bad debt and risk, working...
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Newport, Newport, United Kingdom Propel Finance Full timeAt Propel Finance, we're committed to providing exceptional customer service while driving business growth. As a Collections and Recoveries Specialist, you'll play a vital role in identifying bad debt and risk, working closely with customers to minimize these issues. Your key responsibilities will include maintaining and administering a portfolio of arrears...
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Newport, Newport, United Kingdom Propel Finance Full timeJoin Propel Finance as a Collections and Recoveries ExecutiveWe are seeking a highly skilled and motivated Collections and Recoveries Executive to join our team at Propel Finance. As a key member of our collections team, you will play a crucial role in supporting the business in meeting its targets by identifying bad debt and risk and working closely with...
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Newport, Newport, United Kingdom Propel Finance Full timeJoin Propel Finance as a Collections and Recoveries ExecutiveWe are seeking a highly skilled and motivated Collections and Recoveries Executive to join our team at Propel Finance. As a key member of our collections team, you will play a crucial role in supporting the business in meeting its targets by identifying bad debt and risk and working closely with...
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