Collections and Recoveries Specialist

2 weeks ago

Newport, Newport, United Kingdom Propel Finance Full time
Join Propel Finance as a Collections and Recoveries Executive

We are seeking a highly skilled and motivated Collections and Recoveries Executive to join our team at Propel Finance. As a key member of our collections team, you will play a crucial role in supporting the business in meeting its targets by identifying bad debt and risk and working closely with customers to minimize this.

Key Responsibilities:

  • Maintain and administer a portfolio of arrears cases, with the aim of collecting arrears payments and placing accounts back into formula.
  • Negotiate with customers and equipment suppliers in respect of arrears/equipment issues, in a polite and respectful manner, maintaining appropriate professional boundaries.
  • Use tact and discretion when negotiating with the customer/supplier to maintain relationships and promote a positive image of Propel Finance.
  • Determine can't pay from won't pay cases and act accordingly.
  • Implement working knowledge of our legal options should the customer not pay, and the agreement is terminated.
  • Adhere to applicable law and internal processes at all times.
  • Differentiate between regulated and unregulated customers and act according to law and the contracts signed.
  • Remain vigilant to potential fraudulent customer activity.
  • Recommend legal action on appropriate accounts with supporting evidence gathered showing a clear route to a successful financial recovery.
  • Work to agreed targets and deadlines.
  • Assist management with reporting and case summaries.

Requirements:

  • Excellent telephone manner with the ability to actively listen.
  • Customer Service Experience ideally within the finance industry.
  • Proficient with Microsoft Office.
  • Able to work in a high volume, pressured environment.
  • Demonstrate empathy and understanding.
  • Manage difficult conversations.
  • Flexible and able to prioritize.
  • Solution mindset.

Why Work at Propel Finance?

We offer a great working environment, with opportunities for collaboration, idea-sharing, and professional growth. Our team is passionate about delivering exceptional customer service and making a positive impact in the finance industry.

Benefits:

  • 25 days annual leave + bank holidays.
  • Half a day's seasonal shopping holiday.
  • The day off for your birthday.
  • 2 additional days holiday after 5 years' service.
  • Hybrid working options.
  • Private Medical Insurance.
  • Subsidized gym membership.
  • Pension scheme.
  • Lots of company events and rewards.

We are proud to be a member of Stonewall's Diversity Champions programme and are committed to improving workplace inclusion.

The Curve Group is Propel's outsource partner for Recruitment and a 'Data Processor'. The Curve Group will hold the information you submit but Propel will have access to it. You can find their privacy policy here: https://www.thecurvegroup.co.uk/privacy-policy/

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