Imaging Services Receptionist

3 weeks ago

StokeonTrent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

Position Overview

We are pleased to announce a part-time position within the Imaging Directorate at University Hospitals of North Midlands NHS Trust. We seek a motivated, organized, and adaptable individual who excels in multitasking.

This role encompasses a variety of administrative responsibilities and telephone support for our Helpdesk. Effective communication skills and meticulous attention to detail are essential. The ideal candidate will be a quick thinker, capable of managing multiple tasks, a collaborative team member, and someone who can work independently with confidence.

Flexibility is crucial, as the schedule includes shifts from Monday to Sunday, covering mornings, afternoons, long days, weekends, and bank holidays. The position may also require occasional support at the Imaging Department of County Hospital.

Key Responsibilities

- Greet patients upon arrival at the Imaging Department and assist them using the Imaging computerized system. Patients may be attending for X-Ray, CT, MRI, Ultrasound, or Interventional Radiology.

- Perform administrative tasks, including processing referrals, managing DNAs, responding to emails, handling telephone inquiries, batch printing, and scheduling patients accurately within the appropriate departments, along with various ad hoc duties as required.

- Collaborate with clinical Team Leaders and staff within the Imaging Department to ensure seamless operations.

About Us

University Hospitals of North Midlands NHS Trust is recognized as one of the largest and most advanced healthcare providers in the region. With facilities at Royal Stoke and County Hospital, we proudly serve a diverse population of approximately three million people, renowned for our exceptional services in teaching and research. We are the designated specialist center for major trauma in the North Midlands and North Wales.

Our workforce is integral to our success, and we are committed to offering a variety of development opportunities to help every employee reach their full potential.

At UHNM, we promote a culture of inclusivity, ensuring equal opportunities for career advancement that are both fair and transparent. We value diversity and strive to create an environment where all staff feel appreciated and respected. In return, we encourage our employees to uphold the values that unite us as a Trust.

We understand that investing in our staff leads to improved patient care. Our employees are as vital as the patients we serve.

Job Requirements

For further details regarding this vacancy, please refer to the attached Job Description and Person Specification or reach out to the Hiring Manager.

Essential Qualifications

  • Proficiency in Microsoft Office
  • Strong educational background in English and Mathematics
  • Previous experience in a reception role
  • Understanding of Data Protection and Confidentiality
  • Excellent communication skills

Desirable Qualifications

  • Experience within the NHS
  • Advanced computer skills certification
  • Ability to manage customer inquiries effectively
  • Familiarity with CRIS
  • Experience in handling complaints
  • Data entry experience

Experience Requirements

Essential

  • Experience in managing confidential information
  • Background in a fast-paced administrative environment
  • Experience handling a high volume of telephone calls

Desirable

  • Knowledge of Imaging Services

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