Store Operations Manager

7 days ago


Gateshead, Gateshead, United Kingdom KIKO MILANO Full time

Job Description for Store Manager at KIKO MILANO

Main Responsibilities

As a Store Manager at KIKO MILANO, you will be responsible for driving customer experience, sales, and business performance for the store. You will lead and coach the staff to deliver an engaging customer experience and business goals.

Key Responsibilities:

  • Create and maintain conditions for high performance, motivation, and low staff turnover
  • Recruit, onboard, train, and support the team to deliver an engaging customer experience and business goals
  • Ensure all store planning and annual leave is in line with business needs
  • Train the team on products, make-up application techniques, and selling techniques to deliver the KIKO customer experience
  • Ensure all direct reports receive reviews and appraisals in line with business goals
  • Monitor business KPIs and set follow-up action plans for the store
  • Deliver business goals as defined with the Area Manager (customer experience, sales, opex)
  • Prioritize actions for the store that have the most impact on business goals
  • Complete all BeKIKO dossiers, quizzes, and training elements
  • Consistently monitor business KPIs (LFL progression, conversion rate, average ticket, stock-loss)

Procedures and Policies Execution

You will guarantee that stores are compliant with all KIKO standards and procedures. You will also ensure the execution of the promotional calendar and guarantee all operational procedures are adhered to in store.

Requirements

To be successful in this role, you will need:

  • Retail management experience of at least 4 years, ideally as a Store Manager
  • Leadership and customer service skills
  • Sales and merchandising knowledge
  • Inventory management ability
  • Strong communication and problem-solving skills
  • Flexibility in work hours
  • Previous new store opening experience beneficial

About KIKO MILANO

KIKO MILANO is a leading cosmetics company that values customer experience and business performance. As a Store Manager, you will be part of a dynamic team that is committed to delivering exceptional customer service and driving business growth.


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