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Retail Store Manager

2 months ago


Gateshead, Gateshead, United Kingdom Victoria's Secret Full time
About the Role

As a Store Manager at Victoria's Secret, you will be responsible for driving the success of your store, inspiring your team to achieve their targets, and creating an exceptional customer experience every day.

Key Responsibilities
  • Lead by Example: Motivate and engage your team to bring the brand values to life every day, promoting an inclusive and positive working atmosphere.
  • Customer Focus: Be a friendly face to every customer, putting their needs first and planning ways to personalize and maximize the customer experience in store.
  • Operations Expertise: Own your P&L and lead on key KPIs across the store, focusing on profitability and controllable costs to maximize sales and profitability.
  • Visual Standards: Ensure the store meets the brand's high visual standards, working closely with the Visual Team to execute floor sets and maintain a visually appealing store environment.
  • Store Specialist: Take ownership of your store's performance, ensuring it is up-to-date and safe, and making decisions to drive sales and customer satisfaction.
  • Leadership and Development: Cultivate a platform for active listening with your team, sharing ideas and driving a culture of innovation and growth.
Requirements
  • Experience: Previous store management experience in a fast-paced retail environment, with a proven track record of managing and exceeding sales targets and KPIs.
  • Leadership Skills: Strong leadership skills, with the ability to lead and deliver a company strategy, implement objectives, and drive strong performance and results.
  • Retail Passion: A passion for all things retail, with a focus on creating a unique experience for each customer.
  • Communication Skills: Excellent communication skills, with the ability to engage and develop your team to have a shared enthusiasm for the brand and the experience.
What We Offer
  • Competitive Salary and Benefits: A competitive salary and benefits package, including pension contributions and life assurance.
  • Flexible Working Schedules: Set and flexible working schedules to suit both the business and your lifestyle.
  • Employee Discounts: Access to exclusive employee discounts on Victoria's Secret products and partner brands.
  • Learning and Development Opportunities: Opportunities for learning and development, including on-the-job training and support with upskilling core skills.