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Retail Store Manager
2 months ago
About Oak Furnitureland
We are a leading furniture retailer in the UK, known for our high-quality products and excellent customer service. We are seeking a highly motivated and experienced Retail Store Manager to join our team.
Job Summary
The Retail Store Manager will be responsible for leading our sales team to achieve exceptional sales performance and delivering an outstanding customer experience. You will be an expert in sales and customer service, with a proven track record of success in a fast-paced retail environment.
Key Responsibilities
- Sales Performance
- Lead the sales team to achieve sales targets and exceed customer expectations.
- Develop and implement sales strategies to drive revenue growth and improve customer satisfaction.
- Ensure that every customer interaction is exceptional, providing a personalized and engaging experience.
- Address customer complaints and concerns in a professional and timely manner.
- Recruit, train, and develop a high-performing sales team.
- Provide coaching and feedback to team members to improve sales skills and customer service.
- Oversee the day-to-day operations of the store, ensuring that all tasks are completed efficiently and effectively.
- Manage store inventory, including ordering and receiving stock.
Requirements
- Experience
- Minimum 2 years of experience in a sales leadership role in a retail environment.
- Proven sales and customer service skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet sales targets.
- High school diploma or equivalent required.
Benefits
- Competitive Salary
- £38,600 basic salary, with realistic OTE of £80k and top performers OTE of £90k.
- One weekend day off in every six.
- Superb onboarding and training program.
- Development programs to support internal career advancement.
- Fantastic staff discount on all Oak Furnitureland products.
- Life assurance of 2 times annual salary.
- Access to employee discount program.
- 28 days holiday, including Bank Holidays.
- Birthday day off.
