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Retail Store Manager
2 months ago
Job Summary:
The Store Manager is a key role within KIKO MILANO, responsible for driving customer experience, sales, and business performance in their assigned store. As a KIKO Ambassador, this individual will lead and coach the store team to deliver exceptional customer service and achieve business goals.
Main Responsibilities:
People Management:
- Create and maintain a high-performance work environment, fostering motivation and low staff turnover.
- Recruit, onboard, train, and support the team to deliver an engaging customer experience and business objectives.
- Ensure all store planning and annual leave align with business needs.
- Train the team on products, makeup application techniques, and selling strategies to deliver the KIKO customer experience.
- Provide regular reviews and appraisals to direct reports in line with business goals.
Customer Experience / Business Management:
- Monitor business KPIs and set follow-up action plans for the store, updating the Area Manager on relevant market trends.
- Deliver business goals as defined with the Area Manager, focusing on customer experience, sales, and operational excellence.
- Prioritize actions for the store that have the most impact on business goals and develop a quarterly action plan.
- Complete all required training elements and maintain up-to-date knowledge of KIKO products and services.
- Consistently monitor business KPIs, including LFL progression, conversion rate, average ticket, and stock loss.
Procedures and Policies Execution:
- Ensure the store is compliant with all KIKO standards and procedures.
- Guarantee the execution of the promotional calendar and adherence to store procedures.
- Ensure all operational procedures are followed, and the store is compliant with corporate policies.
- Regularly review procedures and address any issues promptly.
Requirements:
- Minimum 4 years of retail management experience, ideally as a Store Manager.
- Strong leadership and customer service skills.
- Sales and merchandising knowledge.
- Inventory management ability.
- Excellent communication and problem-solving skills.
- Flexibility in work hours.
- Previous new store opening experience beneficial.
