Higher Education Student Support Coordinator

3 weeks ago


Gloucester, Gloucestershire, United Kingdom Hartpury University and Hartpury College Full time

Join our dynamic team at Hartpury University and Hartpury College as a vital member of the Academic Registry Office. This diverse and engaging position encompasses a variety of responsibilities, including offering guidance to our higher education students through dedicated support channels such as telephone, email, and in-person interactions, as well as updating online student resources.

Key Responsibilities:

  • Maintain and manage student records efficiently.
  • Assist in the preparation and distribution of student assessments.
  • Respond to inquiries for student information from faculty and external organizations, ensuring compliance with the Data Protection Act.

About You:

  • Proven experience in a fast-paced administrative environment.
  • Exceptional customer service abilities.
  • Proficient in Microsoft Office applications, especially Word and Excel.
  • Strong organizational skills with the ability to meet deadlines and perform well under pressure.
  • Meticulous attention to detail and a commitment to accuracy.
  • Ability to collaborate effectively within a team and work independently.
  • Excellent communication and interpersonal skills across various platforms.
  • Prior experience in the higher education sector is advantageous.

What We Offer:

  • Flexible hybrid working arrangements, combining office and remote work.
  • Generous annual leave of 25 days plus bank holidays, increasing to 30 days with service.
  • Comprehensive wellbeing support through our Employee Assistance Programme.
  • Attractive pension scheme (LGPS).
  • Access to employee discounts.
  • Onsite fitness facilities to promote health and wellness.
  • Opportunities for continuous professional development.
  • Flexible working options available.
  • Enhanced leave policies for maternity, adoption, and paternity.

Commitment to Safeguarding:

We are dedicated to safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment, and our recruitment practices reflect this ethos. Successful candidates will undergo necessary background checks and other relevant employment screenings.



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