Higher Education Student Support Coordinator
3 weeks ago
Join our dynamic team at Hartpury University and Hartpury College as a Higher Education Student Support Coordinator. This role offers a unique opportunity to contribute to the Academic Registry Office, where you will engage in a variety of tasks aimed at enhancing the student experience.
Key Responsibilities:
- Provide comprehensive support to our higher education students through various communication channels, including phone, email, and in-person interactions.
- Maintain and update digital student guidance resources to ensure accessibility and relevance.
- Oversee the management of student records and assist in the preparation of student assessments.
- Respond to inquiries for student information from both internal staff and external organizations, adhering to data protection regulations.
About You:
- Proven experience in a fast-paced administrative environment.
- Exceptional customer service abilities.
- Proficient in Microsoft Office applications, particularly Word and Excel.
- Strong organizational skills with the ability to meet deadlines and thrive under pressure.
- Meticulous attention to detail and a commitment to accuracy.
- Ability to collaborate effectively within a team and work independently.
- Excellent communication and interpersonal skills across diverse platforms.
- Prior experience in the higher education sector is advantageous.
What We Offer:
- Flexible hybrid working arrangements that combine office and remote work.
- Generous annual leave entitlement, increasing with service.
- Access to wellbeing initiatives, including an Employee Assistance Programme.
- Attractive pension scheme.
- Employee discounts and onsite fitness facilities.
- Opportunities for continuous professional development.
- Flexible working options to support work-life balance.
- Enhanced leave policies for maternity, adoption, and paternity.
Commitment to Safeguarding:
We are dedicated to safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment, and our recruitment practices reflect this ethos. Successful candidates will undergo necessary background checks as part of the hiring process.
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